MetalSignWork

Privacy Policy for MetalSignWork
Effective Date: 08.02.2026

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as:

Your name and email address.

Postal address and payment information.

Details of the product that you’re ordering (e.g., specific names or dates for custom metal signs).

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

Service Provision: As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.

Compliance: If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Legitimate Interests: As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations (e.g., German tax law requires keeping invoices for 10 years).

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.

Access: You may have the right to access and receive a copy of the personal information I hold about you.

Change, Restrict, Delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.

6. Contact Information
For purposes of EU data protection law, I, Olga Stirz, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

Email: stirz.olga@gmx.de
Shop: MetalSignWork