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COUPONS:
There are NO coupons available at this time! Keep checking back for a COUPON CODE! :)

REFUNDS
We DO NOT offer refunds! Unless your item is damaged or monogrammed incorrectly, we will not offer a refund, for it is your monogram, not ours!! So be very careful when you provide your monogram information on your orders!!

TRACKING
We DO NOT offer tracking as part of our service. If you want to request a tracking number, we will be happy to invoice you $2.00 extra on your order. It takes lots of time processing orders and hauling them to the post office and having them individually scanned in. The tracking is an extra step our post master has to take and more time for us! So, if this is something you absolutely NEED, please convo us PRIOR to placing an order!!!

RUSH SHIPPING
Needing your item(s) rushed? No problem! Simply send a convo message and we will send you a rush shipping invoice for $5 extra to insure you receive your items exactly when you need them!!

CUSTOM DESIGNS/ORDERS
We have many items in our shop!! We strive to produce items that suit your personality! If you don't see something you LIKE or NEED, please convo us and we will do our very best to provide you with what you are looking for!

CONTACT US!
We will not respond via email. If you have any questions, please CONVO us via etsy. Please do not convo to ask when your item will be shipped. As stated above, your item(s) will be shipped within 7 to 10 working business days after your purchase. There are only 2 of us. We are also running a physical storefront and stay very busy...so please be patient and considerate of all other orders. Thanks so much!!!


Shop Hours
Due to having a commercial worksite. We do not currently work out of our home. We do, however, check our etsy often. But the actual orders are not processed until the next working business day. Our hours are listed below:

Monday - Friday: 8am-5pm CST
Saturday: Closed
Sunday: Closed
Holidays: Closed
We do work later evening hours and weekends preparing orders that have been placed and working on new products/designs and posting on etsy.

You can view more policies and information on orders here: http://www.etsy.com/shop/SouthernCharms1/policy