StitchSquadStore

StitchSquadStore
Privacy Policy
Effective Date: April 21, 2026

Thank you for shopping with StitchSquadStore on Etsy. We sell custom embroidered fan gear for the AFL, NBA, NHL, NFL, MLB, and EPL, and we ship to customers in Australia, the United States, and the United Kingdom. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, and your rights under applicable law.

1. About Us
StitchSquadStore is an Etsy-based shop operated by Jonni and Nath, selling custom embroidered sports fan apparel. Our production partner, is Printful. We are subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable privacy laws in the United States and United Kingdom.

2. Information We Collect
When you place an order through our Etsy shop, we receive certain personal information necessary to fulfil your purchase, including:
Your name
Shipping address
Email address
Payment information (processed securely by Etsy — we do not store your payment card details)
Any messages or notes you send us through Etsy

3. How We Use Your Information
We use your personal information solely to:
Process and fulfil your order
Communicate with you about your order status, shipping, or any issues
Handle returns, exchanges, or customer service requests
Comply with our legal and tax obligations

We do not use your information for unsolicited marketing, and we do not sell your personal information to third parties.

4. Production Partners & Third-Party Services
We work with Printful as our production partner to manufacture and fulfil orders. Your shipping name and address are shared with Printful solely for the purpose of producing and delivering your order.

Your purchase is also subject to Etsy’s own Privacy Policy, which governs how Etsy collects and uses your data on their platform. You can review Etsy’s Privacy Policy at https://www.etsy.com/legal/privacy

5. International Customers & Cross-Border Data Transfers
We sell to customers in Australia, the United States, and the United Kingdom. In providing our services, your personal information may be transferred to and processed in Australia and the United States (where Printful operates facilities).

Australian customers: We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we disclose your personal information to overseas recipients (such as Etsy’s US-based infrastructure), we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.

UK customers: Where applicable, we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR). The lawful basis for processing your data is the performance of a contract (i.e., fulfilling your order). Data transferred outside the UK is subject to appropriate safeguards.

US customers: We comply with applicable US state privacy laws. We do not sell personal information as defined under the California Consumer Privacy Act (CCPA) or similar legislation.

6. Data Retention
We retain your personal information only for as long as necessary to fulfil your order and meet any legal or tax obligations. Order records may be retained for up to seven (7) years for compliance purposes, after which they are securely deleted or de-identified.

7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:

Australian customers (Privacy Act 1988):
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached

UK customers (UK GDPR):
Access, rectification, and erasure of your personal data
Restriction of or objection to processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

US customers (CCPA and similar):
Know what personal information is collected about you
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, please contact us via Etsy Messaging at https://www.etsy.com/shop/StitchSquadStore. We will respond within 30 days.





8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. All payment processing is handled securely by Etsy. We do not store payment card information. While we implement appropriate safeguards, no method of transmission over the internet is completely secure.

9. Cookies & Tracking
Our Etsy shop does not independently use cookies or tracking technologies. Etsy, as the platform hosting our shop, may use cookies and similar technologies. Please refer to Etsy’s Cookie Policy at https://www.etsy.com/legal/cookies-and-tracking-technologies for details.

10. Children’s Privacy
Our products and services are not directed to children under the age of 13 (or 16 where required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it promptly.

11. Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance at stitchsquadstore@gmail.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the relevant authority for your region:
Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
United Kingdom: Information Commissioner’s Office (ICO) — www.ico.org.uk
United States: Relevant state Attorney General or consumer protection authority

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be reflected in the “Effective Date” at the top of this document. We encourage you to review this policy periodically.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

Shop: StitchSquadStore on Etsy
Contact: stitchsquadstore@gmail.com
Instagram: @stitch.squad.store
Facebook: facebook.com/profile.php?id=61581519981580


This Privacy Policy was prepared for StitchSquadStore • Custom Embroidered Sports Fan Gear • AFL | NBA | NHL | NFL | MLB | EPL