SOIMA

Please note that all the items are NOT refundable/exchangeable.Please be understanding of this matter.
When you received the goods that are different (size,color...) from what your ordered, I accept return of goods.
Please contact me within three days after the arrival of the product.

すべての商品は払い戻し不可能ですので、ご了承ください。
あなたが注文したものとは異なる（サイズ、色...）商品を受け取ったとき、商品の返品を受け付けます。
商品到着後3日以内にご連絡ください。

Etsy keeps your payment information secure.
Etsy shops never receive your credit card information.

Etsy があなたのお支払い情報を安全に管理します。
Etsy ショップがあなたのクレジットカード情報を受け取ることはありません。

The item will be shipped via Japan Post Office and within 1-3 business days, after receiving your phone number.
Please select shipping method from ExpressAirMail/FedEx or AirMail.
All shipments include a tracking number which will message on ETSY once the order ships.


- Notes
Please be sure to write the room number if your address contains it.
All orders will be shipped via ExpressAirMail or FedEx and it is as at our discretion which shipping company is used.
You are required to cover the charges for any re-dispatch which results from cases of addressee unknown, expiration of storage periods, or returns from the customs office.


- AirMail (Registered Air Small packet)
Shipping charge: 1,000JPY (Approx. 9$ / 8€)
Items to arrive: about 10-20 business days
Guarantee on loss of package due to mail accident: maximum of the guarantee is 6,000 JPY.
Tracking number will be provided.
However, the tracking information of items delivered from Japan will not be updated in England, Italy, Austria, Poland, Finland. Hence the items may be missing during delivery and they are not insured against such events.
Though you are required to pay additionally, We strongly recommend that you have the items delivered to the countries mentioned above on the safe and rapid service by ExpressAirMail.


There is a global reduction in civil flight due to covid-19, so the post office stops accepting airmail addressed to the following countries.
United States of America
Canada
Australia
Argentine
Greece
Romania
Ireland
Ukraine
Russian
Uruguay
Cyprus
Israel
Iran
Iraq
Brazil
Colombia
Chile
Peru
Bangladesh


- EMS (Express Mail Service)
Shipping charge: 2,300JPY (Approx. 20$ / 17€)
Items to arrive: about 3-7 business days
Guarantee on loss of package due to mail accident: a full refund.
Tracking number will be provided.


- FedEx
Shipping charge: 2,300JPY (Approx. 20$ / 17€)
Items to arrive: about 3-7 business days
Guarantee on loss of package due to mail accident: a full refund.
Tracking number: trackable from all over the world.

Please confirm the following is an explantation regarding the notice of shipping via FedEx.
When shipping the item, it require that I input the receiver's phone number.
The price for the item and the shipping fee do not include custom tax etc. If custom tax, VAT, or other fees arise, the recipient should pay them. Please pay those fees to the delivery company directly when you receive the item.
If you would deny of receiving and return it to Japan, we will incur you an expense at 35-50$.
In that case, the return shipment fee will deducted from the refund amount so please be noted.
With FedEx,does not ship items on Saturdays, Sundays and national holidays.
In case of using “Deliver on Saturday services” or using “Shipping address change” for delivery outside of the office, we will claim you another 12$ respectively for your charge.
With FedEx, Express international shipments delivered to remote and less-accessible locations are charged an out-of-delivery-area surcharge 26$. A list of postal codes and cities where these surcharges apply is available here.

https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

通関手数料および輸入税
適用されるすべての通関手数料および輸入税は、お客さまのご負担となります。当店では、通関手続きに起因する遅延について責任を負いません。