Standard processing times, during the busy season, is 2-3 weeks, unless otherwise noted. You may view your ship by date by going to your purchases and reviews and looking at your order.

Although this is very rare, candles are subject to warping or even breakage, during the hot summer months, if left in the hot sun or if your package is handled roughly by the post office. Warped candles may be straightened by using the heat from a blow dryer and gently putting pressure on them to straighten. Broken candles, if needed immediately and I do not have time to remake, can be "quick fixed" by dripping hot candle wax into the crack and holding together. If you have chosen to ship via USPS Priority Mail your purchase is insured for up to $100, additional insurance must be purchased. I will assist in making the insurance claim with USPS in the case of damage. PLEASE NOTE: candles must be stored at a temperature below 75 degrees.

Yes! All ribbons may be personalized with names, dates or a special saying. I use iron on vinyl to personalized my ribbons. Cost varies for personalization and additional time may be needed. Please inquire, prior to purchase, if you'd like your ribbons personalized. I am now offering personalized gift boxes for Stefana crowns too!

Ribbons may be ironed between a cloth if the are creased, additionally, your ribbons on your candles will be wrapped around the candle and secured with a small band, remove the band and unwrap the ribbons. If your bows arrive a little "flat" from shipping, you may insert tissue paper or paper towel "balls" overnight to "poof" them out.

Yes! I have two rush options available, please contact me for details and cost or see my "RUSH" listing in my shop. While rush options are available and will be shipped in the timeframe promised, I am not responsible for shipping delays experienced by the post service.

Yes! I will do whatever I can to customize your purchase to your liking, just ask!

You are provided with a tracking number once your item has shipped, please sign up for tracking updates so that you can track the delivery of your package. If you package gets stuck or lost in USPS's system it is best to go into your post office and have them assist you. I am not responsible for lost packages once in the hands of USPS but will assist you with a lost package claim online if needed. Please insure your package if it is not already included.

I sell various sizes of candles, my taper candles have an approximate 7/8" diameter base. Larger alter candles with a 1 to 1.5" thick diameter base may be purchased upon request. It is the buyer's responsibility to know what size and thickness of candles they need for their church based on their requirements.