Customs and import taxes
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Gift Wrapping and Packaging
Gift wrapping is free.It is a simple wrapping that ties a ribbon in a plastic bag for wrapping.If you would like gift wrapping, please send us a message when ordering.If you would like any other wrapping method, please consult us before ordering.We will respond as much as possible.We will inform you in advance if there is a wrapping fee.
Please contact us if you would like to change part of the product and arrange it to your own design. For example, I want you to change the pattern of the fabric to a dot pattern.We will reply to you whether it is possible to respond.In addition, if there is a fee for arranging, we will inform you in advance.
How to care
Please refer to the product details of each product. If you still have any questions, please do not hesitate to contact us.
Shipping method (customers in Japan)
Depending on the product, the shipping company used may be different, but we will use a shipping method that delivers directly to the customer with tracking.Please note that it is not possible to specify the delivery date.*Please contact us if you wish to specify the delivery date. We will propose delivery methods and shipping costs.Honshu 1-3 days after shipmentHokkaido 2-4 days after shipmentOkinawa 2-8 days after shipment*This does not guarantee the delivery date.Due to unavoidable circumstances such as weather, delivery may be delayed.Please note that we cannot be responsible for that.If the customer is absent, the shipping company will notify you of the re-delivery. Please follow the procedures for receipt accordingly.*If you wish to specify the delivery date, please contact us before ordering.We will propose delivery methods and shipping costs.