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Direct Checkout Policy

Etsy’s Direct Checkout service allows buyers and sellers to use various forms of payment on Etsy’s website, mobile apps and other services. Direct Checkout users can pay with and accept payment by credit card, debit card, Etsy gift card, some bank transfer services, Apple Pay, Google Wallet and the Sell on Etsy Reader—all in their local currencies. This policy explains all of your rights and obligations when using Direct Checkout.

1. Accepting these Terms

This document (the Direct Checkout Policy or the “Policy,” for short) sets out your rights and responsibilities when you use Direct Checkout on Etsy’s services (we’ll refer to our website, mobile apps and other services as our “Services”), so please read it carefully. By using Direct Checkout, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and Etsy (actually, if you transact in United States Dollars, the contract is between you and Etsy, Inc.; if you transact in any other currency, the contract is between you and Etsy Ireland; but we’ll just refer to Etsy, Inc. and all of its subsidiaries collectively as “Etsy”).

The Direct Checkout Policy is also a part of our Terms of Use. By using any of our Services, you’re agreeing to the Terms of Use.

2. Overview

Direct Checkout allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, and transactions using the Google Wallet and Apple Pay mobile payment services, (b) have those funds credited to a seller’s Shop Payment Account with Etsy, and (c) have those funds deposited into a seller’s designated bank account.

Direct Checkout is only available to sellers who are at least 18 years old who register and are approved for a Shop Payment Account with Etsy.

Sellers may only use Direct Checkout for the sale of items listed on Etsy’s Services, and agree to ship sold items once a payment transaction is complete and reflected in their Shop Payment Account. Etsy reserves the right to terminate a seller’s access to Direct Checkout if the seller uses Direct Checkout in any other manner.

Buyers may authorize a payment with any major credit or debit card accepted by Etsy, with Etsy Gift Cards, by certain bank transfer services, or through Google Wallet or Apple Pay.

3. Third-Party Services

Etsy has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.

Etsy partners with WorldPay and other licensed payment processors to facilitate card payments and other payments by buyers and to disburse funds to sellers. The WorldPay entities are regulated and authorized to provide payment services in the countries where they operate.

Etsy may share personal or transaction information with those third-party service providers that is necessary to process payments.

Etsy Gift Cards are prepaid credit cards subject to the Gift Cards Policy.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, Google Wallet is a third-party service provided by Google Inc.; if you register to use Google Wallet, you may be subject to the Google Wallet Terms of Service. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions.

4. Etsy’s Rights and Responsibilities

Direct Checkout functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Etsy’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Etsy may refuse service of Direct Checkout to anyone, for any reason, at any time.

Etsy reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Etsy’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Direct Checkout (e.g., where the buyer used a stolen or unauthorized credit card), Etsy may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Program here.

Etsy maintains records associated with transactions on Direct Checkout and does not pass any secure data, including credit card numbers or bank account information to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Etsy’s Privacy Policy further explains how Etsy handles user information.

Etsy will send you any relevant notices regarding your use of Direct Checkout in accordance with our Electronic Communications Policy.

5. Seller Rights and Responsibilities

A. Shop Payment Accounts. Direct Checkout is only available to sellers who register and are approved for a Shop Payment Account. A Shop Payment Account allows sellers to track payment amounts, refunds, and fees related to transactions. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use a name he or she is not legally authorized to use. Sellers authorize us, and authorized agents, to verify the their information (including any updated information) by accessing public records and obtaining credit reports about the sellers in order to approve a Shop Payment Account. Sellers also authorize Etsy to verify the sellers’ information from time to time while the sellers are using Direct Checkout. Etsy verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Shop Payment Accounts are only available to individuals who are eligible to be sellers on Etsy’s services and who have a valid credit or debit card on file with Etsy, unless they are exempt from this requirement. Sellers who have bank accounts established in Austria, Germany, and the Netherlands are not required to have a credit card on file with Etsy to have a Shop Payment Account.

B. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Etsy, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Etsy’s Support Team, Etsy reserves the right to issue a refund to a buyer if a transaction is found to be in violation of Etsy’s Seller Policy and Terms of Use.

In the event that a buyer submits a chargeback, Etsy will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Etsy reserves the right to recoup funds associated with buyer chargebacks.

C. Communications. We will inform sellers of each transaction, or of other information pertaining to Direct Checkout, using our standard communication procedures (detailed in our Electronic Communications Policy), including email, or other messaging services associated with the seller’s account.

D. Refunds. Sellers may provide refunds or adjustments to buyers for payments made through Direct Checkout using the refund functionality in their Shop Payment Account. Funds to cover refunds will be deducted from the seller’s Shop Payment Account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s Etsy bill.

Fully refunded transactions may be eligible for cancellation in accordance with the Seller Policy and this Help article.

E. International Trade Laws. You agree that your use of Direct Checkout will not involve any countries, entities, individuals or items prohibited by sanctions, embargoes, regulations or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies.

6. Deposits

A. All funds resulting from a completed transaction will be reflected as a balance in a seller’s Shop Payment Account. Transactions are considered complete once the payment is approved by Etsy or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s Shop Payment Account balance.

Funds in a Shop Payment Account balance are eligible for deposit (the “Available Balance”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.

B. Available Balances can only be deposited into bank accounts in the United States, Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, the Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and United Kingdom in the following currencies: USD, AUD, CAD, CHF, DKK, EUR, GBP, NZD, NOK, and SEK.

C. Etsy will instruct our payments partners to initiate a deposit of a seller’s Available Balance into the seller’s bank account every Monday ("Payment Date") for sellers located in the United States and every other Monday for sellers outside of the US. The Payment Date will fall on the next day business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the scheduled Payment Date by using the tools provided by us in the Shop Payment Account, the following deposit will be made on the day selected by the seller, and the next scheduled deposit will continue to be on the following regularly scheduled Monday. When a seller either initially provides or later changes his or her bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account. The next scheduled deposit after a change to bank account information will occur on the next scheduled Monday after a period of five (5) calendar days from the date of the requested change. Deposits into the seller’s bank account will generally be credited within three (3) to five (5) business days of the date we request the transfer, depending on how quickly the seller’s bank processes the deposit.

D. If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s Shop Payment Account.

A reserve is defined as a fixed percentage of a seller’s Shop Payment Account balance delayed prior to being included as part of a seller’s Available Balance for a period of up to 180 days.

All holds, deposit delays, and reserves will be communicated to an affected seller by email or a notice on Etsy’s Services. We will not be liable to a seller if we act in accordance with the provisions of this Policy.

E. If funds cannot be deposited into a seller’s bank account, the funds will be made available in the seller’s Shop Payment Account balance. It is the seller’s sole responsibility to update his or her bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, Etsy will escheat the funds to the relevant government authority in order to comply with escheatment laws.

7. Recoupment

A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, or (d) a seller does not act in accordance with Etsy’s Terms of Use or any policy thereunder.

B. We may obtain reimbursement of any amounts owed by a seller to Etsy by deducting from future payments owed to the seller, reversing any credits to the seller’s Shop Payment Account balance, charging the seller's credit card on file, charging the seller’s bill, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement.

8. Payment Processing Fees

A. Overview. Etsy charges a fee (the “Payment Processing Fee”) for processing each transaction through Direct Checkout. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your Shop Payment Account. Unlike other fees charged by Etsy, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill.

B. Fee Amount. Payment Processing Fees vary based on the location of a seller’s bank account.

Payment Processing Fees by seller’s bank account country:

Location of Bank Account Direct Checkout Fees (% of total sale price + flat fee per order)
Australia (domestic orders) 3% + 0.25 AUD
Australia (international orders) 4% + 0.25 AUD
Austria 4% + 0.30 EUR
Belgium 4% + 0.30 EUR
Canada (domestic orders; orders from the US) 3% + 0.25 CAD
Canada (international orders) 4% + 0.25 CAD
Denmark 4% + 2.50 DKK
Estonia 4% + 0.30 EUR
Finland 4% + 0.30 EUR
France 4% + 0.30 EUR
Germany 4% + 0.30 EUR
Greece 4% + 0.30 EUR
Ireland 4% + 0.30 EUR
Italy 4% + 0.30 EUR
Latvia 4% + 0.30 EUR
Netherlands 4% + 0.30 EUR
New Zealand (domestic orders) 3% + 0.30 NZD
New Zealand (international orders) 4% + 0.30 NZD
Norway 4% + 2.50 NOK
Portugal 4% + 0.30 EUR
Spain 4% + 0.30 EUR
Sweden 4% + 3.00 SEK
Switzerland 4% + 0.50 CHF
United Kingdom 4% + 0.20 GBP
United States 3% + 0.25 USD

C. Currency Conversion. When a seller lists items in a currency other than the currency of the seller’s bank account, Etsy will convert the Available Balance to the seller’s bank currency on the Seller’s behalf, which is reflected in the Shop Payment Account. When a conversion is required, Etsy applies 2.5% to the current market exchange rate. When buying from a seller who lists in a currency other than the buyer’s browsing currency, Etsy will convert the listing price on the buyer’s behalf. When a conversion is required, Etsy applies 2.5% to the current market exchange rate.

Conversion rates are updated hourly.

D. Interest. In the United States, Etsy may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay Shop Payment Account Available Balances to sellers.

9. Reporting obligations

Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States that meet both of the following thresholds in a calendar year (reporting):

  1. More than $20,000 USD in gross sales, and
  2. More than 200 transactions.

To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to Etsy.

10. Termination

Sellers may terminate this contract and their acceptance of Direct Checkout at any time by adjusting the Settings in their account with Etsy. Etsy may also terminate or suspend a seller’s use of Direct Checkout at any time.

Upon termination, any non-disputed available balance will be deposited into a seller’s bank account. Etsy reserves the right, upon termination of access to Direct Checkout, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller's Shop Payment Account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.

Last updated on Jul 29, 2015