Our House Rules

Get to know Etsy's legal terms and policies

Our House Rules

Deceased Members

If you know an Etsy member who has passed away, please reach out to our specially-trained team via our Help Center for assistance. Be sure to include the member’s full name and email address.

If you're an estate executor or next of kin, please know that Etsy takes account privacy very seriously, even after a member has passed away. While we’re unable to offer access to a deceased member’s account, we can work with you to close the account and, in some cases, provide certain content from the account.

To ensure that you’re authorized to act on behalf of the deceased, we’ll ask you to provide certain documentation, such as a death certificate.

Last updated on Apr 23, 2021