Our House Rules

Get to know Etsy's legal terms and policies

Our House Rules

Star Seller Terms and Conditions

Etsy’s Star Seller badge provides recognition to sellers who have distinguished themselves by achieving and maintaining specific customer service standards. You don't need to apply for the Star Seller badge. If you meet the qualifications, you'll automatically receive your Star Seller benefits the following month after you qualify. Remember, Etsy does not and cannot endorse, certify, or approve any seller, including any seller with a Star Seller badge, or item, nor guarantee, control or make any warranties about the quality, safety, or legality of any seller or item, regardless of whether or not a seller is a Star Seller. If you qualify for the Star Seller badge, you agree that you will not violate any laws in connection with your use of the Services, and you remain entirely responsible for complying with applicable laws and for all your other obligations under our Etsy House Rules and Terms of Use. Etsy may suspend or terminate the Star Seller badge feature at any time for any reason with or without notice to you.

Qualifying as a Star Seller

To qualify as a Star Seller, sellers must: (1) have an Etsy account in good standing, and (2) satisfy the minimum Star Seller customer services standards* detailed on the Star Seller page. Star Seller qualifications are valid only for the applicable Review Period (defined in Section 2), and your Star Seller badge may be revoked at any time, including before the next Assessment Date, if you fail to meet the qualification standards or if you violate any of Etsy’s House Rules, including the Terms of Use, Seller Policy, Prohibited Items Policy, Intellectual Property Policy, Community Policy or these Terms. Star Seller qualifications and customer service standards may also be changed from time to time at Etsy’s sole discretion. Sellers can review their customer service history and Star Seller eligibility status on the Star Seller dashboard. Sellers with the Star Seller badge enjoy special benefits, which can be found on the Star Seller page. These benefits may be subject to additional terms stated on that page, and may be changed or discontinued by Etsy at any time with or without notice to you.

Star Seller Assessments

Qualification is automatically assessed every month on the first day of the month (“Assessment Date”). If a seller satisfies the customer service standards and other qualifications for the three (3) months prior to the Assessment Date (“Review Period”), then the seller automatically qualifies to become a Star Seller. (For example, if the Assessment Date is on September 1, 2021, then a seller’s performance from June 1, 2021 through August 31, 2021 is measured.)

If the seller does not meet the customer service standards or other qualifications during the 3 months immediately prior to the Assessment date, the Star Seller badge is automatically removed at the relevant Assessment Date (the first day of the next month). Etsy may revoke the Star Seller badge at any time, including before the next Assessment Date, if the seller fails to meet qualification standards or violates any of Etsy’s House Rules, including the Terms of Use, Seller Policy, Prohibited Items Policy, Intellectual Property Policy, Community Policy or these Terms.

Etsy may, but is not obligated to, notify sellers that they did not achieve a Star Seller badge during the relevant Review Period or in the case of revocation, that the Star Seller badge was revoked. Sellers who did not achieve the Star Seller badge or have had their Star Seller badge revoked may regain their Star Seller badge on a future Assessment Date. (For example, to continue using the example above, if the seller met the customer service and other qualifications on September 1 and was awarded a Star Seller badge, but did not meet the customer service standards or other qualifications during the month of September 2021, the seller’s Star Seller badge would be removed on October 1, 2021.)

If you qualify to become a Star Seller, you’ll be awarded a Star Seller badge indicating your status as a Star Seller for as long as you continue to qualify. This may not be immediate as it may take some time for our automated systems to process the change. Any delay in the appearance of the badge doesn't impact your Star Seller status, and you’ll still be able to receive Star Seller benefits if you qualify.

Star Seller Badge

Any use of the Star Seller badge not specifically allowed by these Terms is not permitted and any such misuse may lead to revocation of the badge. When you’re awarded a Star Seller badge, you’re getting a limited license to use it solely in accordance with these Terms, which means you are not allowed to use or display your Star Seller badge other than where it is displayed by Etsy directly.

Qualifying as a Star Seller does not give you any ownership or other proprietary rights in the Star Seller badge or other Etsy intellectual property, other than as provided in these Terms. Etsy retains all rights, title and interest in and to the Star Seller badge and other protected materials.

Your Responsibilities as a Star Seller

We want sellers to be proud of their Star Seller status on Etsy, but please don’t:

  • Use your Star Seller badge in association with any materials that are false, misleading, offensive, defamatory, obscene, vulgar, pornographic, harassing, illegal, or that violate the rights of any third party.
  • Claim to be endorsed by an agent, affiliate, or representative of Etsy, or otherwise misrepresent your association with Etsy.
  • Commercialize or attempt to commercialize the Star Seller badge (such as by creating, importing, or selling merchandise with the Star Seller badge or by displaying the Star Seller badge other than as instructed by Etsy, including on third party websites, or mobile applications, or in person).
  • Display the Star Seller badge or indicate that you are a “Star Seller”, including in packaging materials, Messages, notes, or other communications to buyers or potential buyers.
  • Coordinate marketing, qualification, or disqualification under the Star Seller Program.

Indemnity

You agree to release, defend, indemnify, and hold Etsy harmless from all claims, suits, damages, costs and expenses, including attorneys’ fees, associated with your use or misuse of the Star Seller badge or with any false or misleading statement, act or omission by you in relation to your designation as a Star Seller.

Termination

Participation in the Star Seller Program is a privilege, not a right. Your Star Seller status, privileges, and limited license to the Star Seller badge may be revoked at our sole discretion. While this legally means we can decide that you’re no longer a Star Seller for any reason, we will only take this action if we have a very good reason; this includes things like if we change the policies or requirements for participating in the Program, if we end the Program, if you violate these Terms, the Etsy House Rules, other applicable Etsy terms & conditions, and any behavior deemed serious enough to make us rethink your standing. Your Star Seller membership, privileges, and license to the Star Seller badge will be automatically suspended or terminated if: (a) you no longer meet the qualifications, (b) stop selling, (c) close your Etsy shop or (d) your listing or Etsy account is suspended or cancelled, as the case may be.

Disputes with Etsy

If you’re upset with us in relation to the Star Seller Program, let us know, and hopefully we can resolve your issue. You can find the rules that govern any legal dispute involving our Services or these Terms in Section 11 of our Terms of Use. As a reminder, for EU sellers, if any dispute arises in connection with the Services or Terms, including our Star Seller Terms and Conditions, the parties should first try to resolve the dispute through the complaints procedure published here.

Disclaimer

THE STAR SELLER BADGE AND ANY OTHER MATERIALS, AND THE STAR SELLER BENEFITS, ARE PROVIDED HEREUNDER "AS IS." ETSY DISCLAIMS ALL LIABILITIES AND WARRANTIES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE STAR SELLER BADGE OR STAR SELLER STATUS IS NOT IN ANY WAY AN ENDORSEMENT BY ETSY OF ANY SELLER OR ITEM.

Limitation of Liability

ETSY WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR MOBILE DEVICE DAMAGE OR SYSTEM FAILURE, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE STAR SELLER PROGRAM.

Severability

If any provision in these Terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be stricken and not affect the validity of and enforceability of the remaining provisions.

Updates to the Terms

We can change or update these Terms at any time without prior notice. If we modify these Terms, we will post a Site Update or on your Star Seller dashboard, and such modifications will be effective upon posting. By continuing to use Etsy, after we have posted an update to these Terms, you are indicating that you agree to be bound by the updated terms. If the updated terms are not acceptable to you, your only recourse is to stop using Etsy.

We may also entirely discontinue the Star Seller Program at any time, with or without notice to you.

Last updated on Oct 4, 2021