Our House Rules

Get to know Etsy's legal terms and policies

Our House Rules

Shipping Policy

Etsy offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when using Etsy’s shipping labels services.

This policy is a part of our Terms of Use. By opening an Etsy shop, you're agreeing to this policy and our Terms of Use.

1. Shipping Your Items
2. Etsy Shipping Labels
3. Shipping Insurance
4. Fees
5. API

1. Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.

By selling on Etsy, you agree to:

A. Provide an accurate "ships from" address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), international shipping using Canada Post, Royal Mail, Australia Post, and shipping to buyers in the European Union.
E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on Etsy.
F. Mark the order as shipped when you ship it, or use an Etsy Shipping Label, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification (and may even break out into their happy dance).
G. Charge an appropriate amount for shipping. US sellers can use calculated shipping to have shipping costs calculated automatically.

By entering tracking information or delivery confirmation on Etsy, you're giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on Etsy. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Etsy's case system.

But don't fret, Etsy offers protection to sellers who meet our Seller Protection Program requirements. Read more about the benefits of the Seller Protection Program here and about what is required to qualify here.

2. Etsy Shipping Labels

Sellers in the United States, Canada, UK, and Australia who accept Etsy Payments or PayPal as a payment method are able to use Etsy Shipping Labels.

By using Etsy Shipping Labels, you agree that:

A. All shipping labels will only be used to ship corresponding Etsy orders.
B. Shipping labels may not be transferred or sold to a third party.
C. You are fully responsible for the contents of any parcels you ship using Etsy Shipping Labels. In addition to Etsy’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to ship your items.
D. Etsy is not responsible for any issues you may encounter while items you ship using Etsy Shipping Labels are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Etsy. Please review the carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.
E. Etsy reserves the right to remove your access to Etsy Shipping Labels at any time and for any reason.

USPS Labels

US sellers can purchase USPS postage on Etsy to fulfill their orders. By using USPS postage, you agree to comply with the USPS rules.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and Etsy will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS shipping label, please take a look at this Help article.

FedEx Labels

US sellers can purchase FedEx shipping labels on Etsy to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx shipping labels within 10 days of creating a label, as long as the label has not been used to ship a package. Etsy processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx shipping label, please check out this Help article.

Canada Post Labels

By using Canada Post shipping labels, you agree to comply with Canada Post rules.

Sellers may request a refund for Canada Post shipping labels within 15 days of creating a label, as long as the label has not been used to ship a package. Canada Post reviews refund requests, and Etsy will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post shipping label, please take a look at this Help article.

Royal Mail Labels

UK sellers can purchase Royal Mail postage on Etsy to fulfill their orders. By using Royal Mail postage, you agree to comply with the Royal Mail Etsy Program rules including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.

UK sellers acknowledge and agree the any Royal Mail Trademarks © and Trademarks of Royal Mail Group Ltd displayed on Etsy.com or in any Etsy communication may not be copied or reproduced in any way, without the further written permission of Royal Mail.

UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to ship a package. Royal Mail reviews refund requests, and Etsy will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Royal Mail shipping label, please take a look at this Help article.

In addition, for more information on how to file a claim for a lost or damaged package with Royal Mail, please take a look at this Help article.

Australia Post Labels

By using Australia shipping labels, you agree to comply with the applicable Australia Post's Terms & Conditions.

Sellers may request a refund for Australia Post shipping labels within 14 days of creating a label, as long as the label has not been used to ship a package. Australia Post reviews refund requests, and Etsy will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post shipping label, please take a look at this Help article. In addition, for more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.

3. Shipping Insurance

When you use Etsy Shipping Labels, you can purchase parcel insurance to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post. Parcel compensation is available through Royal Mail for shipping labels purchased from Royal Mail.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS shipping label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx shipping label, please have a look at this Help article.

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post shipping labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.

Royal Mail Compensation

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.

Australia Post Insurance

You may purchase parcel insurance from Australia Post for packages that are shipped using Australia Post shipping labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.

If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.

4. Fees

The cost of a shipping label will depend on the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, Canada Post, Royal Mail and Australia Post shipping labels, Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the shipping label number.

If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in CAD. When reviewing the total cost summary, your label purchases will appear in both CAD and USD. All final label charges will be listed on your payment account in USD.

If you purchase Royal Mail shipping labels, the cost of each shipping label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British pounds (GBP). When reviewing the total cost summary, your label purchases will appear in both GBP and USD. All final label charges will be listed on your payment account in USD.

If you purchase Australia Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Australia Post label, the fees will appear in Australian dollar (AUD). When reviewing the total cost summary, your label purchases will appear in both AUD and USD. All final label charges will be listed on your payment account in USD.

5. API

Third parties using Etsy's API are subject to our API Terms of Use.

Last updated on Nov 26, 2018