I will work with you to design your unique custom ring. Once the design, quote (in $USD), payment plan and delivery schedule are approved I will send you a confirmation of the order.
Once a deposit has been paid I will begin work. If a CAD fee ($150) is required this will be billed separately and deducted from the total quote. Custom work requires approximately 4 weeks to complete.
If you cancel after production has begun, or is finished but not shipped, a restocking fee of 15% of the quoted price will apply.
Avoid contact with rough surfaces and harsh chemicals. Remove jewellery during sports activities, housework and outdoor activities like gardening. Remove all jewellery when in a swimming pool or hot tub.
Most diamond and gemstone jewellery can be washed using mild soap, warm water and a soft bristle brush. Carefully rinse and pat dry with a soft cloth. Do not do this over and open sink!
Regularly examine your jewellery to ensure the settings are secure.
Keep your gold jewellery in a fabric lined box or soft pouch. Silver should be kept in an airtight box.
Always remove jewellery when applying perfumes and lotions. A good method to remember is "put jewellery on last and take off first".
All of our jewellery is custom manufactured with care, inspected and free from known defects. We offer a free limited one year warranty against manufacturing defects on all our jewellery. Our warranty excludes coverage for wear and tear, loss of precious stones and theft.
Repairs done by a 3rd party without our approval will void our warranty.
We recommend that your fine jewellery be covered by a comprehensive insurance policy.
Payment plans require a deposit of 20%, with the option to pay in equal installments weekly or bi-weekly. Payments must be completed within 60 days. Please contact me for more information.
Ready-to-Ship jewellery, not created as a custom order, may be returned for refund, credit or exchange within 7 days of receipt. Item must be in original condition as shipped.
Custom jewellery is a final sale.
If you have any questions about your purchase please contact us to discuss an exchange or refund.