Frequently asked questions about nicholasandfelice
We give full measurement information in the "Item Details" of every item we have listed in both inches and centimeters. Every item is handmade by us so there are some slight variations in size which is why we give the range of sizes the item will be. If you need it to be an exact size please contact us and we can make sure it is the size you need. It is helpful to pull out a ruler when you read the measurements so that you can get a true sense of size since it's often hard to tell just from photos.
Aluminum has a different sort of silver tone than sterling silver. It does not tarnish like silver does and does not require the same maintenance. It will not be as shiny as silver and has more of a matte look. It may become a little duller over time. It can be washed in soapy water and shined up with a polishing cloth.
When you rub the aluminum jewelry with a clean cloth you will be wiping the oxidation off the piece and will see dark marks on the cloth. Don't keep rubbing until you don't see any dark marks on the cloth or you will never stop rubbing it because there will always be new oxidation. (We had one customer tell us she exhausted herself trying to rub it clean!)
We typically ship in 1-2 business days of receiving your order unless we are on a rare vacation or it during the hectic holiday season when we sometimes take a little longer. But we will always let you know when we are shipping when we receive your order via email and Etsy convos. All our jewelry is priced to ship USPS First Class with tracking which typically takes 2-7 business days but isn't guaranteed. Shipping upgrade to Priority is available for an extra $3.25 which USPS says will arrive in 2-3 day but they don't guarantee that either although it's usually pretty reliable except for the occasional postal mishap. Express Guaranteed is also available for an extra $18 and guarantees 2 day delivery.
We typically ship in 1-2 business days of receiving your order unless we are on a rare vacation or during the hectic holiday season when we may take a little longer. We will always let you know when we are shipping.Our jewelry is priced to ship USPS First Class International which can take anywhere from 10 days to 5 weeks depending on the efficiency of your countries customs agency. Typically it takes about 2 weeks but it really does vary depending on the whims of customs.We can upgrade your shipping to USPS Priority which is supposed to take 6-10 days but is not guaranteed. Express Priority is also available.These estimated arrivals are only for it to get to your country and depends on the efficiency of your country's customs agency.
All our jewelry comes wrapped in tissue paper in a nice gift box tied with chenille yarn now ready for gift giving. We don't have any other type of wrapping paper but we get lots of compliments from happy customers about our packaging. If you would like us to include a card with a message from you for no extra cost just let us know in the "Note to Nicholas and Felice" at check out.
As long as we haven't shipped it yet we will cancel your order. We try to ship our orders as quickly as possible and sometimes we are able to get them into the current days mail within a few hours of receiving your order. So if you'd like to cancel and it's been more than an hour since you ordered try contacting us and maybe it's not too late.
Please contact us for our wholesale policy details via email at firstname.lastname@example.org or through Etsy.
Brass does tarnish and the rate of tarnishing varies depending on lots of different things that are mostly out of our control such as the amount of sulphur in the environment.
You can purchase a commercial brass cleaner like for brass household objects. There are lots of other easy home methods too.
If you google "How to clean brass jewelry" the number one easy method is soaking or brushing the jewelry in ketchup.
Apply it with a toothbrush or soft cloth, then rinse thoroughly. Avoid getting ketchup on the same types of stones as should not be used with chemical cleaners.
Create a mixture of lemon juice, baking powder, and water. Put some on a toothbrush and gently go over your brass jewelry.
We'd be happy to work out a return for a refund or exchange. Please contact us before returning anything so we can understand what you are returning and what you are interested in exchanging it for or if you want a refund (not including shipping.) We will give you all the details about how to return the item at that time. Thanks!
You should be able to chose a size from the listing when you place the order. YOU ARE CHOOSING THE USABLE LENGTH BELOW THE DESIGN ON TOP. The design on top adds extra length that is not including in the length you are choosing from the drop down menu of lengths.
If you aren't sure what length will work best for you try measuring a hair stick or fork you already use and like. Or experimenting with a pencil or chopstick and measuring what length works best in your type of hair can give you an idea of what measurement to order.
RESERVED FOR lenore Baum - 1 small single Big Bold Long Infinite Loop Aluminum Earrings -Teardrop