Custom pet felting products:
6-8 weeks to manufacture (additional times may be required if revisions are requested).

Leather-carved keychains:
Carving, sewing and painting take 3-4 weeks for each order.

All other products:
3-5 business days to manufacture.

Average lead time is an estimated timeline, but does not account for major international holidays and force majeure events, which can cause interruptions and increase production or shipping times.

Pawstive will use reasonable efforts to ship products in accordance with the delivery timeline; however, in the absence of a special express written agreement, any date or deadline provided by Pawstive is estimate and non-binding.

We have two shipping options at checkout:

Standard shipping (FREE): 7-15 business days worldwide
FedEx and DHL Expedite: 3-7 business days

If you want to upgrade shipping to express options, please contact us for current rates with your order number.

Note: Weather incidents, federal holidays, carrier delays and customs backlogs can impact transit times. If your shipment has not arrived within 10 days of the expected delivery time, please contact your local carrier or online shop.

Please allow carriers’ systems 2-4 business days to sync and update tracking information with Etsy platform!

We attempt to capture all the critical features of your pet(s), but a wool product will not be a clone (100% likeness) of the physical animal. Feltings are designed to look a little like cartoon/anime caricatures of your pet. We are confident that our products will be ~80% alike, if not more, to your furry buddies.

Knitted feltings - We achieve to create a completely satisfied product on our first attempt. However, since each project is unique and every pet is different, we will try our best to address all your concerns before fulfilling your order. Due to complexity of handcrafting and knitting, please allow us additional time to complete an order when a revision is requested.

Other products - other custom products do not require revisions as picture(s) you provided will be translated directly onto the finished work. However, we’ll conduct internal quality checks before shipping and stand by our satisfaction guarantee policy for every order.

After a project starts, we will not be able to alter the physical form to a different pet if you have a change of mind. Moreover, we can’t accommodate significant feature changes such as aging, hairstyle alterations, color & size differences from those found in the original pictures submitted. Lastly, we cannot change order form (i.e. reprocess a charm keychain into a plushie or transform plushies to a framed art). Thank you for your understanding!

We accept cancellation requests within 48 hours of order placement with full refund. After 48 hours, we offer partial refund with restocking fee 40% of purchase price to cover lost materials and labor.

We hope that you’re 100% satisfied with your order. But in the case that you are not happy with a product, we accept returns within first 30 days of ownership due to:

- Quality defects - tears, rips, holes, and cosmetic damages relating to sewing mistakes
- Our failure to follow markings/customizations you specified in order notes (i.e. name, spelling error, major color mismatch such as grey for a brown cat, but not due to blurry or inaccurate photos provided to us)
- Other requests will be evaluated on a case-by-case basis