Please do take note of the postal guidelines that stipulates that a mail is not officially considered lost after 60 working days.
Please do take note that if you did not purchase tracking: (1) we will not be held liable for lost mails and will not resend a new package or refund, and (2) should the mail be returned to me, you will have to pay for the additional shipping fees if you want me to resend it. No refund will be given if you choose not to resend.
If you have purchased tracking: (1) refunds will be processed after our request for refund has been approved by the Postal Office, and (2) if you still like me to resend your items, you will be charged for the additional shipping fees. No refund will be given if you choose not to resend.