For custom orders, unless stated otherwise in the description, I will send you a proof to review within 2 business days so that you can make any necessary changes prior to delivery.

Please review your proof within 48 hours, if possible. Be sure to check your junk mail folder if you have not received a message from me within 3 business days of your order date.

If I have not heard back from you at all on your design approval, I will contact you at least 4 times via the email addresses you provided to me via Etsy and through Etsy convos. After that, I will consider the design approved, and will ship your order as I have designed it.

Shipping time frames and price may vary for each individual item so please refer to the Shipping section within the item’s listing description for specifics. The stated time frame is how long it will take me to create the item and does not include delivery time.

As soon as your order has shipped, I will send you a shipping update email via Etsy with a confirmation number. For orders already placed, you can check your order status here: www.etsy.com/your/purchases.

Because of the nature of custom orders and digital downloads, unless they arrive damaged or defective, refunds are only available in the following circumstances:

For instant downloadable items, refunds are given if the file has not been downloaded.

For custom designs, refunds are given if you cancel within 1 hour of purchasing and before I have begun work on the design.

For damaged or defective items, please notify me within 3 days of receiving. Please keep the box and all the packaging materials. This is necessary for me to submit an insurance claim and for your order to qualify for a replacement.

For stock items, exchanges may be given within 5 days of receiving item. You will be responsible for initial and return shipping.

Combined shipping costs will automatically be calculated for you during checkout for multiple items.

Tracking numbers are provided for all items shipped within.

All items come with a non-exclusive limited use license. All items are for personal use and are not to be resold or distributed for free unless specifically stated otherwise in the listing description. The buyer may not alter or edit any graphic or file to create other items for sale.

Custom designs created by me may be used in JavaJaneDesigns portfolios, advertising, and marketing materials. As a designer, I reserve the right to photograph, share, or sell again any design that originates as a custom order from my shop. JavaJaneDesigns remains the sole and exclusive owner and holder of all design copyrights.

By purchasing any item from JavaJaneDesigns, you agree to the policies stated herein.