Collar de barra horizontal personalizado en plata de ley

DELIVERY POLICY
Dispatch is normally 2-5 working days from the date of order as displayed on each Etsy listing. Every effort is made to ensure that items are dispatched in the timescale given. If for any reason it is not possible for your order to be dispatched on time I will let you know, and if the new dispatch date given is not suitable for you, you will be able to cancel your order for a full refund.
You will be notified by Etsy when your order is dispatched. Expected delivery times are 2-3 working days from dispatch for standard delivery and 1-2 working days for express delivery. These times are estimates set out by Royal Mail and are not guaranteed and some deliveries may take longer for reasons outside of my control. UK deliveries are not notifiable as lost until 10 working days after the expected Royal Mail delivery time. Refunds can not be given until an item is confirmed as lost to me by Royal Mail.
Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks from order date for delivery to UK addresses.
Delivery addresses can not be changed after an order is placed due to seller protection rules. If a delivery address needs to be amended the order will need to be cancelled and re-ordered with the correct address.

REFUND POLICY
Terms and Conditions
All our consumer sales on Etsy.com are subject to English laws, including the Consumer Rights act 2015, and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RIGHT TO CANCEL
The customer may cancel for any reason at all from the time of order until the end of 14 calendar days after the day of delivery to the customer. You must send your cancellation notice before the cancellation period has expired. This can be sent by post, email or via Etsy Conversations. The preferred method is Etsy Conversations to ensure that all communication is recorded and available to Etsy administration.
You may use the cancellation form provided but this is not essential.
For cancellations the order value will be refunded including the cost of shipping the item to the customer, within 14 days where goods have not yet been dispatched, and for goods already dispatch within 14 days of goods being received back by me.
Refunds will be made to the original payment method. The customer is chargeable up to the original order value for goods that are not received back or are returned used or damaged.
Cancelled goods that have been received by the customer must be returned back in original packaging, unworn and in a resaleable condition within 14 days of cancellation. The return of cancelled goods is to be arranged by the customer and costs are the responsibility of the customer. It is recommend that a tracked service with proof of postage is used and items are covered for loss or damage during transit. Please ensure that items are packaged adequately.

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, returns cannot be accepted for:
Custom or personalised orders.

CANCELLATION FORM
UK law requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you would like to, however it is not necessary for you to use it:

To
Michelle Huckle trading as TressiaLilyDesigns
Unit 6a Sapcote Road Industrial Estate
Sapcote Road
Burbage
Leicestershire
LE10 2AU
email: mmhuckle@aol.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.

WHEN THE CONTRACT IS FORMED

This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.