Please be aware that all of our pieces have been pre-owned and pre-loved, most are vintage or antique. Because the furniture has a history, it usually has perfect imperfections that we believe give it character, charm, and unique beauty.

Pieces needing repair have been repaired to the best of our ability and knowledge and are in good working condition (unless specified).

Colors may vary from what you see on your screen due to lighting, monitor settings, and other variables.

All of our pieces are hand-painted. There will be occasional brush strokes and there may be minor imperfections in the finish. That is the beauty, charm, and character of a piece that has been lovingly painted by hand.

All of our pieces are Sold As Is. We adhere to a strict No Cancellations, No Returns, No Refunds, No Exchanges Policy. We do not offer warranties or guarantees of any kind so please make sure you love your piece and have measured your space before your purchase.

Additional photos and information are available upon request so please don't hesitate to message us before making your purchase.

Serendipity House LLC is not responsible for any damage or lost items that may occur during transit. Please inspect your package immediately upon delivery and note any damage to the shipper as you will need to file a claim with them directly.

DIY Products such as IOD are in stock and ship in 1-2 business days. We ship ONLY to USA.

Furniture: Please do not purchase until you have contacted me for a shipping quote. Once the cost of shipping has been agreed upon and paid for, shipping arrangements will be made and communicated.

The size, weight, and distance will determine the method of shipping. Your items may arrive on a pallet, crated, boxed, or in some cases, minor assembly may be required. Pallet or crated items will be delivered to your driveway or garage. White glove or blanket wrap deliveries will be carried to the ground floor. Smaller items will be boxed and delivered via FedEx. All deliveries require an adult present at the time of delivery.

Serendipity House LLC is not responsible for any damage, lost or stolen items that may occur during transit.

If your item is lost or damaged during transit, I am happy to assist you with the process of filing and submitting a claim. Please note, however, it is the buyer's sole responsibility to carry out the claims process with the shipping company once your claim has been filed.

I ship furniture using third party independent shipping companies, all of which are responsible for the furniture once it has left my shop. I ask that you do not leave neutral or negative feedback for errors or mishaps that occur during transit as these unfortunate situations are the responsibility of the shipping company.

Are you local to Marlborough, New Hampshire, and have a piece of furniture that could use a makeover or that you would like to have updated? We are happy to work with local clients customizing furniture according to their vision.

Not local and see a piece listed from our inventory that you love? I would love to discuss your vision and make your furniture dreams come true! Happy to source a piece for you. Just ask!

As a complimentary service, shipping on custom pieces will be arranged after your custom furniture has been completed and agreed upon payment has been received in full.

There are no returns, no refunds, exchanges, guarantees, or warranties on customized furniture.

Please feel free to message Serendipity House LLC should you have further questions or would like more information on a piece or service we provide.

Our goal is to ensure you are completely satisfied with your purchase.

We look forward to hearing from you!