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- https://www.etsy.com/shop/BacktoZero/policy

By clicking "Proceed to checkout", you're agreed with our shipping time, terms & policy
- Order CANNOT BE CANCELLED after placed

- Please refer shop announcement / Shipping & Policy / above "How You'll Pay" in your cart
- Sorry NO RUSH ORDER, quality is very important to us
- Order will be processed in sequence as we treat all customers equally

- With STANDARD SHIPPING - Usually around 2 weeks
- May takes longer due to delay in custom or post office efficiency
- Which is outside our control

- Please UPGRADE your shipping to EXPRESS by adding below link along with your items
- https://www.etsy.com/listing/124186835/shipping-upgrade
- IMPORTANT: Processing time will not change regardless of your chosen shipping method

- We ship from Hong Kong via Hongkong Post with tracking (Registered Mail)
- Please make sure your address provided is correct & complete
- SIGNATURE is REQUIRED for all deliveries


One roll of adhesive bright white double lace cotton tape
- Measured approx 1.5cm x 4m
- Made with cotton
- Lovely texture
- Great for scrapbooking, packaging, card / tag decoration and a lot more!

Available in other colors and style! Wholesale is also available!

Frequently asked questions about Backtozero

Turnaround time = Processing / Production Time + Delivery Time, which varies based on your location.

Please note that delivery time means the time after your order ships, not the day your order is placed.
Please don't rush us! Good things takes time!

We try our very best to ship out your order as soon as we can! The more orders we received before yours, the more time we need to process your order.

It usually take about 1 - 2 weeks to ship after your order been placed and the correct instructions / file(s) we received for custom orders.

You will receive a notification when your package is on its way.
Orders with standard shipping usually take about 2 weeks to arrive once shipped.

Please be reminded that the time is estimate only, not a guarantee.

Once your order is shipped, we have no control over postal delays such as bad weather or customs inspections. However, we will gladly help you contact the post office to determine the status of your shipment.

You may expedite your shipping for an additional fee:
Orders that are shipped to countries outside of Hong Kong may be subject to import taxes, custom duties or other fees levied by the destination country. Any additional import taxes, custom duties or other fees for an order are the responsibility of the receipient.
When placing an order, please ensure that your shipping address is correct & complete. Your order's shipping label will be printed based on the address you provided. We cannot be held responsible for shipping to an incorrect, incomplete or outdated address. Additionally, we do not issue refunds for lost, unclaimed or undeliverable orders.
Sorry, we are unable to cancel an orders once they have been placed / processed. Unless you're fail to send us a design that meets our requirements and there will be a cancellation fee. Or, unless you're demanding an unreasonable service, such as need by a date that fall out of our turnaround time. And you'll be charged a cancellation fee (fee varies).
Sorry that to protect both of us, we ship all orders with tracking and for some countries package with tracking required signature upon delivery. If your tracking number starts with C, E or R, signature is required upon delivery.
Brass is a natural material, it will slightly oxidize and form a patina over time. This will not affect the clarity or impression of the seal. We recommend cleaning with either with lemon juice and apple cider. Buff the brass with a soft cloth dipped in the lemon juice or apple cider. Continue buffing to bring the shine back to your seal to your satisfaction.

Double Lace Cotton Tape - Bright White