Frequently asked questions about crystalpeacestudio
Please note, due to quality and demand, our Production Schedule books months in advance.
For updated schedule availability PLEASE REVIEW our "How To Order" Instructions found here: https://www.etsy.com/listing/109672089/bridal-party-gifts-caricature-wine?ref=shop_home_feat
A Caricature is the ARTIST's interpretation of a person that exaggerates certain features yet captures the essence of a person in an easily identifiable visual likeness. The best caricatures come from the best photos which are Clear and In Focus. We CANNOT use grainy, out of focus, poor quality photos. Our caricatures are likable and fun exaggerations of the person we see in the photos you provide. They are not portraits.
Please note that any request to have a caricature REDRAWN from scratch will incur an additional full price fee as these caricatures are based on MY interpretation of photos you provide. The best clear and in focus photos garner the best caricatures.
We respond to our clients in a timely manner within 24-48 hours. Or the following Monday, if the email is received over the weekend.
Once an order has been placed and processed, communication occurs as follows:
1. Automated confirmation of order receipt and placement into our schedule (find this in your Purchases and Reviews Folder too.)
2. Confirmation of receipt of photos and if additional information or photos are needed and start date.
3. Invoice of remaining balance sent for processing and confirmation of when project starts and ship date.
4. Photos of finished art pieces and tracking info.
5. Confirmation of order receipt.
Contact us anytime for a status update.
My shop creates 100% commissioned work and I accept orders on a first come, first served basis based on need date, quantity needed and my schedule availability.
Please REVIEW our "How To Order: instructions for current turn around time and rush orders: https://www.etsy.com/listing/109672089/bridal-party-gifts-caricature-wine?ref=shop_home_feat
Domestic Shipping - All packages are sent via USPS Priority or UPS Ground. for the 48 contiguous states. If you would like your order sent via Express or Overnight an extra charge will apply. For International Shipping please contact us directly.
Please be sure to check the Accuracy of your shipping address. Any charges for an address correction fee by a shipping company, will be passed along to you.
Under no circumstances will an order be replaced free of charge by this shop if a package is lost or stolen AFTER delivery confirmation has been received.
Orders are booked months in advance and Full Payment is due when you place your order. If a cancellation is needed a $50 deposit fee will be kept if the order is cancelled 3 months in advance. If the order is cancelled within 2 months of production 25% of the order amount will be forfeit. If the order is cancelled with less than a month to your need date, 50% of the total is forfeit unless the order has already been created, in which case, no refunds are given and cancellation is not possible . Receiving a quote from me DOES NOT hold your order in my schedule.
Once a Reserved Listings is created it MUST be processed within 24 hours. Processing your order confirms your spot on my Production Schedule. If it is not processed within 24 hours your spot will be forfeit. This is necessary to insure orders are processed in a timely manner and delivered to our clients when promised. If there will be a delay, please let me know.
All my contact information including phone # and email will be provided after an order is processed.
ALL original art, logo and listing information is copyright to Crystal Peace and Crystal Peace Studio. The sale of all art DOES NOT transfer rights to reproduce an image. All rights reserved. Legal Action Will Be Taken.
Our shop hours are Monday - Friday 8am - 5pm Pacific Standard Time. Requests sent over the weekend are answered the following Monday.
Set of 6 - Groomsmen Gifts - Original Caricature Beer Mug - Custom - Personalized