****Please note we are in the eastern standard time zone, we rarely will be available from 11:00 PM-7:00 AM EST, if you message us and we do not respond during these times, it is because we are asleep, committing vandalism, or watching reruns of Full house. If you message us we will return your message the next business morning****
“What are the case choices?”
-Please see noted above, if you do not leave a choice, we will send clear as a default.
“Your picture isn’t fancy, honestly…I am not impressed”
-That’s fine. Some cell phone shops having really awesome pictures, with great lighting, perfect color contrast, great backgrounds and pretty fonts. Well, Here at good ole IFNH, we spend more time working on our designs and the perfection of them than taking pictures of our iPhone cases. We are not photographers; we are video game nerds who worked in CE retail for 10 years, customer service is our equalizer and why you should choose us.
“How are these made? My friend said it’s a sticker? Is my friend telling the truth?”
-No, your friend is an idiot. We make our cases through sublimation printing; it involves a special solvent printer, a heat press, a metal substrate, commercial adhesives, a lot of patience, and a slight of hand. The image is pressed to a metal substrate; it will not fade, crack, peel, or scratch. Rests assure we do not send crap.
“Can I personalize my case?”
-Of course, each case is made to order, if you would like the colors, images, or names added/changed, just messaged us for details or leave a note on the invoice. Don’t forget we offer a “Custom iPhone Case” for complete customization.
“Will the (IFNH) show up on my design”
-No, the IFNH is just a watermark to protect our images from people with no talent. It will not show up in the final product.
“I like your case design, but honestly, I hate it, can I change EVERYTHING?”
-Yes, we will not get offended if you would like to change the image. We’ll just say nasty things behind your back. Leave a message in the invoice if you want something changed, we’ll do our best to accommodate your request. If something is outside what we consider to be possible, we’ll message you.
“I like one of your other designs that is not available in the case I want, can I choose that instead?”
-Of course, any of our designs can be applied to any case, just message us with the design you like, and we can make a custom listing. You can also purchase the custom listing and leave a note in the invoice which design you would like.
“How long will it take to receive my case?”
-As long as you include the style of case you would like we do our best to ship the next business day or within 48 hours of receipt depending on the time of order placement. If you do not include the style case you would like, it will delay your shipment up to 3-5 days as we wait for your response until we ship the case we feel best fits the design. Please note we do not ship on Saturday after 3 PM EST or Sunday, as these are not business days. Typical delivery in the continental USA will take 3-5 days, international orders will 7-25 days depending on your location and processing speeds of Customs. For international orders, once the item leaves the USA it can no longer be tracked. Please be patient.
“Can I have my case expedited?”
-Absolutely, we offer expedited shipping rates please contact us prior to purchase so we can get you an accurate price of expedited shipments. Inside the continental USA it ranges from $4.50-$7.00 depending on your location, we can expedite items outside the USA, but we do not recommend it as it can cost double the item you purchase.
“I want to see an image of my custom case before I purchase, do you provide that?”
-Yes we can provide you a “Proof” image of your item, we ask out of respect for our time and the respect of other customers please do not submit an image to us with multiple requests of customization prior to purchasing, as the process can take multiple days to complete. If you have an idea an know exactly what you want, please purchase a custom listing than submit a detailed list wanted for customization and we will meet each desired adjustment.
“Do you offer wholesale pricing?’
-Yes we do our best to meet the needs of wholesale pricing for business and resellers of their art or designs, please note we will not wholesale officially licensed merchandise or intellectual property that you are not the owner of. (I.e. 100 Miami Heat Cases, etc..) If you would like a quote for multiple items please message us with details, specifically if you have a budget you would like to stay within that would be ideal.
“Will my case look just like the picture on the screen?”
-Yes, each case is designed from scratch, we do not use pre rendered images as they can result in a loss of quality as we transfer from the computer to the case.
“I don’t see my phone here, do you provide custom cases for phones that are not shown on your site?”
-Unfortunately we do not, because of the process we use to develop our cases it requires as special type of case. The case is purchased from a supplier, who only develops cases for certain phones.
“Why is Mike so lame?”
-I don’t know, he just is. It must suck to suck.