All camp mugs and tumblers come wrapped in a cello bag with a bow and crinkle paper packaging. Prices are not included on the receipt, making them perfectly gift-ready.

Please note that camp mugs are hand wash only and are not dishwasher or microwave safe.

Vinyl stickers are waterproof, UV resistant, and dishwasher safe.

A proof of your design will not be sent unless there is confusion with your custom request. In that case I will contact you with any questions I have to ensure you are receiving the design you want, but please be aware that this may delay processing time.

If you would like to see a proof of your item please leave me a note during checkout. After sending a proof I will be waiting until your approval of the design before your order goes into printing, so please keep an eye on your messages.

Also please double check all spelling and dates are correct when submitting an order because once a design is printed, it cannot be returned.

Cancellations or changes to custom orders are accepted within 2 hours of ordering. If you decide after the 2 hour window that you would like to cancel your order, please contact me, and if your item hasn't been sent to printing yet I will gladly cancel the order for you, but this is not a guarantee. Once an item has been sent out to be printed the order can no longer be cancelled or changed.

Returns are accepted for all items that are not customized within 14 days of delivery, so please contact me within that timeframe. Upon receiving the item back in its original condition I will issue you a full refund for the price of the item. Shipping costs are excluded and not refunded.

Unfortunately returns for personalized items, which includes all camp mugs, cannot be accepted.

While rare, mistakes, accidents, or damages during shipping do occasionally happen. If your order arrived incorrect, damaged, or defective in any way, please contact me so I can fix it. I want to make it right! Please send me a photo of any item that arrived with error and I will gladly ship out a replacement.

If your order wasn't deliverable and was returned to sender due to an incorrect address being given, once it's returned I can have it shipped out again, but you are responsible for the fee to reship the item. This may be more expensive than the original shipping cost as I offer discounted or free shipping on my items.

According to the USPS, their shipping timeframes are estimates and not guaranteed, and sometimes the postal service unfortunately does take longer than the estimated timeframe given to ship packages. If your order hasn't arrived within 10 business days from the ship date (for US orders), please let me know and I can consider the item lost in transit and send out a replacement order.

Unfortunately the postal service sometimes does not scan items correctly or misses a scan. If you receive an email confirmation that your order has been shipped, please know that is has in fact been shipped out. Almost always the package is making its way through the mail, and it is simply the tracking that hasn't been updated correctly by the mail carrier, but if an item doesn't arrive within 10 business days from the the original ship date please contact me so I can send out a replacement.

There have been many instances that the USPS has been marking packages as delivered before they actually drop them off, especially for First Class Letter mail. This is usually just a scanning error on their part, and the packages have shown up at the door or mailbox up to several days later. If your tracking says your package was delivered but you do not see it anywhere, please know that it's likely still on its way. However if an item doesn't arrive within 10 business days from the the original ship date please contact me so I can send out a replacement.