[Please Read]
PLEASE USE THE CONVERSATION SECTION TO CONTACT ME BEFORE LEAVING NEUTRAL OR NEGATIVE FEEDBACK, AS I WILL BE ABLE TO ASSIST YOU WITH ANY ISSUES.

I want you to be 100% satisfied with your purchase and your Etsy experience!

[Returns]
If you need to return your order, please return it in the same condition it was received within 7 days of purchase. I will either correct the issue and send it back to you fixed, or refund your money if that is what you want. For a full refund the product must be in the exact same condition it was received. SHIPPING CHARGES ARE NOT REFUNDED.

If you have a custom order I may not be able to do full refunds on those products as they may be tough to sell to a new client. This will be graciously dealt with on a case by case basis. Please use the Conversation section to contact me for more information if you have concerns about the return / refund on a customized item from Matt MacLean Photography.

[Damaged items during shipping]
If the shipping box appears to be damaged, please take digital images of the box prior to opening. Once opened, if the contents of the box are damaged, please take digital images of the damaged product. Contact me using my Etsy Shop Conversation section to notify me of the damages and I will do the best I can to get you a replacement order out as soon as possible.

[Shipping]
All items will ship within 2-5 BUSINESS days of the receipt of the order depending on the number of orders in the fulfillment process ahead of your order.

All Custom items will ship after completion. Contact me for approximation of time.

I am happy to ship domestic or international depending on your location.

[Domestic Shipping]
My domestic (US) shipping rates are usually a flat US $5. I typically ship using either Fedex (Next Business Day) for most prints or Fedex Home Delivery (ground) depending on the package size and shipping zone.

** Please do not use a P.O. Box for orders - Fedex does not ship to P.O. Boxes **

[International Shipping]
These rates are listed in most of my listings as a flat US $20. Shipping rates my increase with larger custom orders. Shipping is completed by the United States Postal Service (USPS) First Class Mail International, to help keep costs as low as possible while still providing quality service.

** While packages generally arrive MUCH sooner, please anticipate up to 4-5 weeks for International delivery. **

IMPORTANT NOTE ABOUT INTERNATIONAL SHIPPING: Any customs taxes or fees levied to the buyer upon receipt of the product will be the sole responsibility of the buyer. These fees vary greatly depending on the buying location and I am not able to estimate these with your international order.

[NOTE]
I mail your items to the address on your Etsy account. If it is incorrect, please notify me through Etsy at time of purchase.