Please get in touch with us as we do make bespoke items if we don’t have your size in stock, they will just take a little longer to get to you. We usually allow 1 week for bespoke orders.

If we don’t have your size in stock, please get in touch and we will arrange a bespoke item for you. If you’re unsure on sizing, don’t hesitate to drop us a message and we will talk you through it.

For anything 100% wool, you will need to wash with care - cold wash and slow spin, do not tumble dry. For everything else, wash inside out at 30 degrees celsius and do not tumble dry.

We work really hard to get as much information and as many measurements as possible before making our onesies & jumpers to try and ensure a perfect fit. We pride ourselves on our service, if despite our best efforts your item doesn’t fit, please let us know and we will do our best to resolve it. Exchanges on bespoke orders will be accepted at our discretion. Returns are available on non-bespoke orders, where the item has not been used, damaged, washed or soiled. The item must be returned within 7 days of receiving and in the same condition as they were sent. Shipping costs to be covered at the expense of the buyer. Refunds/replacements will not be sent until the return item is received.

If you’re unable to measure your puppy or you think you may need a larger/smaller or different size, please don’t hesitate to get in touch with us to discuss and we will help you decide on the right size and/or if any alterations need to be made. If in doubt - order the next size up and let us know.

It’s especially important if you’re purchasing internationally to make sure that you have double checked all the sizing and measured your pup correctly to ensure a perfect fit. Returns may be offered on international orders, however, buyers are responsible for return postage and the items need to be returned in their original condition. Buyers are responsible for any loss in value/cleaning costs.

Yes we have just opened up our deliveries to North America & E.U. although we are expecting deliveries to take longer than usual. We are not responsible for delays, please be mindful that delays at customs/borders will be more frequent than usual and the buyer is responsible for any applicable taxes and fees at customs. Returns may be offered on international orders, buyers are responsible for return postage.