Your jewelry has been oxidized to bring out the detail of the charm so it is not recommended that you use any silver creams or dips to clean it. Simply clean with warm soapy water and buff with a soft polishing cloth until you're happy with the look. Store your jewelry in a resealable plastic bag to delay tarnishing and prevent scratches when not in use. We do not recommend wearing your jewelry in the ocean, pools or hot tubs.
We sell polishing pads in our shop. We highly recommend these little pads for restoring the luster to your jewelry and removing any tarnish that has built up - they really do the job!
Did you know that in most cases we use the actual antique wax seal to create your jewelry?
Wax seals are typically small so be sure to read each listing as it includes the measurements of the wax seal charm, please take the time to read the listing carefully so you're not disappointed or surprised when you receive your jewelry!
We offer a few pieces that are personalized by stamping on the back with an antique French Typography set from the early 1800's. However we do not engrave pieces with names, dates or initials on the back as we simply are not equipped to do so.
You are welcome to take your piece to a jeweler that can assist you in engraving the back of any pendant we carry. PLEASE let us know as all of the Shannon Westmeyer Jewelry line is trademarked and stamped on the back.
If you have any questions please contact us through the "ASK A QUESTION" link before placing an order.
Custom orders or jewelry that's been personalized with a date, name or initials on the back is not returnable.
A meaning card is included with each wax seal that explains the seals origins and heraldic meaning / symbolism. They are beautifully packaged and placed in our signature linen bag and make quiet an impression as a gift! It's all in the details here and receiving a Shannon Westmeyer package is quite an experience!
Please visit our shop Announcement page where you will find updates to production times. Most orders will be shipped within a week or less of purchase. Although this may change during holidays, or for large custom orders & wholesale.
Expedited shipping is available for orders within the US only. This only ensures next day shipping- and does not move up production time.
*We will not be held responsible for items shipped to the wrong address, lost in the mail, or damaged by the post office in transit. If your item is lost in transit or if it says delivered and you did not receive, please contact your local USPS office.
Each package includes tracking and insurance and can be tracked in most countries postal systems. If in the rare occasion that your package does go missing, please contact me so that I may file a claim with the postal system:
after 21 days for domestic packages
after 45 days for an international package
This is USPS official policy on filing claims, not mine.
I will refund your purchase plus the shipping once the insurance claim has been processed.
Shannon Westmeyer Jewelry offers wholesale prices for boutiques and business owners looking to buy wax seal jewelry in large quantities. Message us for more details!
Yes! All the time! By signing up for our newsletter at https://shannonwestmeyer.com/ you receive a coupon code for 15% off your first purchase and become a part of our VIP Community that receives discounts on new jewelry and special offers each month! You can also follow us on Facebook and Instagram to get first looks into these sales and upcoming new products. All returning customers will receive 15% off coupon on their next purchase- please refer to your invoice within packaging for details.
We believe in extraordinary customer service and want you to be happy with your purchase. If for any reason you are not happy with your purchase please contact us within 7 days of receiving your order to make arrangements for a return or exchange. Items must be in "new" condition upon receipt, we do not reimburse for return shipping fees. Exchanges may incur additional shipping charges. We do not allow returns on custom pieces, personalized initials or reversible pendants.
Take the time to READ the item's description, yeah, they can be long but it avoids disappointment on your end when you receive a piece that's smaller then you imagined!