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VAT:
We are UK VAT registered: VAT No. GB293597057
Prices shown include UK VAT for UK sales.

Delivery:
Please make sure that your delivery address is correct when placing the order. Unfortunately we are unable to replace orders that have been sent to an incorrect address.

Right to Cancel:
The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.

Please inform us of cancellation in writing. You must send your cancellation notice before the cancellation period has expired via Etsy Conversations. You may use the Cancellation Form provided but this is not essential. You are advised to retain proof of sending cancellation.

For cancellations we will refund the order value, within 14 days of cancellation where goods have not yet been despatched or within 14 days of us receiving returned goods. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging, clean and undamaged.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form including our VAT number "GB293597057" and include a copy of your delivery note crossed through with "RETURNED GOODS". We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.

Goods supplied as a custom design to customer specification cannot be cancelled once the order has been accepted, and cannot be returned for refund or exchange if unwanted.


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Cancellation Form

UK law now requires that we provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:

To
Hayley Bannister trading as Nordic Design House
24 Somercotes Road
Sheffield
S12 4SH
United Kingdom

email: hayley@nordicdesignhouse.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*], ......................................................................................................
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Name of consumer(s), ................................................................................................................
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Address of consumer(s), ............................................................................................................
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Signature of consumer(s) (only if this form is notified on paper),
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Date ..........................................................
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[*] Delete as appropriate.


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Faulty Goods:
If your order arrives and has been damaged in transit please inform us as soon as possible and we will arrange for a replacement to be sent.


Personal Information:
Etsy.com retains some customer and order information. We keep our own records of customers, addresses and sales as required for UK tax and accounting purposes. We do not supply this information to other parties other than as necessary to HMRC.

We operate from the UK mainland with all sales subject to English law, with disputes subject to resolution in English courts. The language used will be English. Basis of all values is British Pounds Sterling. Dispute resolution is also available through Paypal, Etsy or card providers (depending on payment method used).

These policies do not affect the customer's legal rights.

We are under a legal duty to supply goods that are in conformity with the contract.

We reserve the right to decline an order.

Purchase of goods is subject to availability.

Errors and Omissions Excepted (E&OE)


Seller Information
You can email us at hayley@nordicdesignhouse.co.uk however for Etsy orders please only use Etsy Conversations, as these are available to Etsy administration for order confirmation and dispute resolution purposes.

Address:
Hayley Bannister trading as Nordic Design House
24 Somercotes Road
Sheffield
S12 4SH
United Kingdom