Frequently asked questions about ItsWrittenOnTheWall
Yes, we do offer both First Class AND Priority Shipping on our Kits. You are given the option to chose when you check-out. We ship our vinyl wall quotes first class mail only.
When you purchase digital file(s) you are sent an email within minutes from Etsy with the download links. You can also go to your Etsy page and click on "YOU" at the top right of the page. After clicking on it your purchase page will come up. Just look for the purchase from us and click on it.
After the order has shipped you will receive an email from Etsy with the tracking information. Your order will be shipped through the USPS. Just click on the link that has the tracking information to see it's progress.
Our Vinyl Wall Quotes are shipped out within 3 to 5 business days of purchase.
We ship out our Kits the same day or next day depending on when it is purchased. Saturday's orders ship out on Monday
Our Vinyl Wall Quote application instructions are no longer included with the item when shipped. Instead, we have put them in our blog where you can access them 24 hrs a day. You can find our blog at www.itswrittenonthewall.com Click on the tab at the top of the page that says "Vinyl Application"
No, we don't offer refunds on digital files. Immediately upon purchase you are emailed the file through Etsy and therefore cannot be refunded.
If you've damaged the wall saying during application we will send you the letter or the section damaged for free and you only pay for shipping or you may purchase a replacement at a discounted price. We are not responsible for vinyl application and removal OR the surface that you apply them to. If you are struggling just email us and we'll help you through it.
Vinyl lettering will adhere to smooth painted walls, wood furniture, tile, glass and mirrors. If you have a heavy textured wall surface the wall sayings will not stick to it. If you've got a freshly painted wall you will need to wait at least two weeks to apply the wall saying or it may damage the surface. If you are struggling with the application please email us and we'll help you