Frequently asked questions about StoneHouseArtifacts
For Fedex Shipments - You will a receive confirmation shipping and a tracking number via email. Signatures will be required on receiving all packages. FedEx will notify you of the scheduled delivery time. In case of damage, save packing, take photos to document, and notify us immediately.
For Large Shipments - The freight company will call to set up an appointment before an attempt to deliver. All deliveries are curbside, a ‘lift gate’ truck is provided on very heavy items. The customer is responsible for bringing your purchase from curbside into your home. If the crating/packing appears to be damaged, the driver must notified of that and if at all possible unpack and inspect the item for damage
before the driver leaves.
Smaller items sent by USPS are insured. If damage is noted please save all material and take pictures for your claim. Damage claims are the responsibility of the buyer. Claims may be filed with USPS 3-14 days after receipt of your item.
You will a receive confirmation shipping and a tracking number via email. Signatures will be required on receiving all packages. FedEx will notify you of the scheduled time. If you need to schedule a delivery for Saturday or after 6 pm go to www.fedex.com/us/delivery and create a log-in to customize your delivery time. On delivery inspect and note any damage, open if necessary and show the driver. As always take photos and notify us to begin the claim process.
We do not accept returns of antique or vintage items.
All sales are final unless previously discussed in writing.
Notification of Return must be within five days.
There is a 25% restocking fee for cancelled or returned items.
Items must be returned to us within 30 days in same condition as purchased to receive a refund.