We are happy to work with you on a variation of something we currently offer or a new idea you my have. Please convo us. Thanks
All items are made for indoor display, but we do offer TWO levels of outdoor protection.
Weather Seal: Protective matte coating is applied to the entire sign protecting it from moisture, rain, and sun, recommended for mild climates, patios, porches, and other covered areas outside with an over hang. This is no extra charge, ask for it when ordering.
Coastal Core: Is an add on up-grade. Protection starts with a special outdoor wood core and is finished for extra harsh conditions. We recommend this for outdoor applications: patios, garden, decks, out buildings and pool areas. See Add-On link: https://goo.gl/XfFvff
Current Production Time: 7-10 BUSINESS DAYS before shipping. Larger signs or combined orders can take 20+ BUSINESS DAYS to create. Custom Orders 15-20+ BUSINESS DAYS.
Domestic orders ship USPS, Priority Mail (2-3 days) with tracking. Your Tracking number is also added to your order the day it ships for your convenience.
USPS Priority is not a guarantee of delivery in 3 days, it is only an estimate, if you must have it on a certain date, contact us to upgrade to EXPRESS PRIORITY.
International Customers please include your PHONE NUMBER on order shippers are requiring it on the customs forms.
"EVERYWHERE" shipping cost is only an estimate. You may receive an additional invoice when the item is ready to ship that reflects the difference. The shipping charge you pay for with your order is deducted from the actual cost and is not the VAT tax, customs fees, and /or duties in your country.
Items are the responsibility of USPS or FedEx once we drop them off. Please keep in mind that the USPS only insures Priority Mail items up to $50 USD. FEDEx orders are NOT insured. You must purchase full value insurance to fully cover your order. Transit times and damage after the items have left our studio are the responsibility of the shipping company, we will file a claim for damages.
YOU MUST-- Keep all packaging, take photos, send photos in a convo to us:
1. OUTSIDE of box
2. BROKEN ITEM
3. PACKING MATERIAL
Send info via convo, for us to file a claim and replace your item(s)
Keep damaged packaging/art for up to 7 business days, the shipping company has the right to claim or inspect.