::::FAQ's:::::
::How do I customize?::
Please add the item you want to your shopping cart. In the "Notes to Seller" box at checkout, you will type in your customization notes. Please be as thorough as possible! In each listing is a description of all the details I need. Please note that your customization notes will not be read until I create your proof. So any questions you need answered, please be sure to contact me directly via an Etsy message.
::Will I receive a proof?::
Yes, but only if you have purchased the item! Due to the customization process, proofs are only sent after purchased, not before. I will send your proof to your Etsy inbox after your purchase. Please be sure to keep an eye out for that message!
::When will I receive my proof?::
Proofs are sent within 1 week to your Etsy inbox.
::Where do I leave my customization information?::
At checkout, there is a "Notes to Seller" box. In that box, you will provide the details for your print. If you forget to do this at checkout, just send me an Etsy message with your information.
::When will my item ship?::
After I create your proof, I will send you an Etsy message with your proof. At that time, you will review your proof and make sure all information is correct, if you need any changes, let me know at that time. Your purchase will ship after I receive your approval and the printing process is complete.
:::PRINTING TIME FRAME::: Once you approve your proof, I will mark your item as shipped (please note this does not mean it has shipped yet!) Once printed, your item will then ship out. Please refer to the below chart for Printing time frames on products AFTER approval is received (**The below does not include shipping time, this is the printing time only!**)
Ready to ship in:
-Photo Prints: 1-3 business days
-Fine Art Prints: 1-3 business days
-Print Boards: 1-3 business days
*Canvas Sheets: 1-3 business days
*Wrapped Canvas: 1-2 Weeks
**Due to current volume in the Canvas department, Canvas orders may take 1-2 weeks in production as each Canvas is handmade. If you need a product quicker, I recommend the Digital, Photo Print or Fine Art Print option. Contact me if you have a deadline!
::How long does shipping take?::
Shipping within the US in most cases is via USPS First Class mail. Shipping can take anywhere from 3-14 days within the US, depending on USPS. For international orders, shipping can take anywhere from 7-24 days, depending on the location and customs. Please note that once the package leaves, I have no control over the delivery time.
::Can you rush my order?::
If you need your item rushed, please send me an Etsy message to discuss options.
::Can I cancel my order?::
Cancellation's will only be granted if the proof has not yet been created. Please note that I create all prints myself and each print takes time to create. Refunds cannot be given after the Proof is sent. Please be sure to send any cancellation requests prior to your Proof creation.
::There is an incorrect piece of information on my item::
Please review your proof prior to approving it! This includes everything, from spelling down to any calculations. As I do create each proof myself, mistakes can happen from time-to-time. It's up to the customer to review their item for complete accuracy prior to approving.
::What sizes do you offer?::
Products are available in 8"x10", 11"x14" and 16"x20"
::What Product types do you offer?::
::::DIGITAL (NO PRINT):::: This is a digital print only, therefore no physical print will be mailed. Print will be provided as a JPEG via Etsy messaging. PDF's can be emailed if requested. It will be up to you to print it out in any way you want! (International customers, please use the following link to purchase the Digital: https://www.etsy.com/listing/1274561825/digital-international-order )
::::PHOTO PRINT:::: (8x10, 11x14 or 16x20): Your Print on a semi-matte, archival Photography paper. (The most popular option) Easy to pop into any frame! Interested in having me frame it for you? Please see options further down in this listing.
::::PRINT BOARD:::: (8x10, 11x14 or 16x20): A Photo Print mounted on a 3/16" thick, white foam board. This option is ideal for those wanting a blank map to stick pins into. This option does not come framed or ready to hang up.
::::FINE ART PAPER:::: (8x10, 11x14 or 16x20): Your print on Premium Giclee paper. This is a thick, luxurious paper with a matte finish and watercolor like paper texture. A great option for those wanting something a step above Photo prints.
::::CANVAS SHEET:::: (8x10, 11x14 or 16x20): Your image printed on a Matte Canvas Sheet (unwrapped canvas) with a white border surrounding it. The canvas sheet has a matte protective coat to preserve the image and matte appearance. This is not your usual shiny canvas, it looks beautiful in frames and bright rooms.
::::WRAPPED CANVAS:::: (8x10, 11x14 or 16x20): A 1.5" thick canvas, wrapped around stretcher bars and ready to hang!
::Where is my tracking number?::
Tracking can be located in your order information/invoice.
::How do I call you?::
Please send ALL communication via Etsy's messaging tool (Your Etsy Inbox).
::Can you Rush my Digital Order?::
A Digital can be rushed. Please contact me if you need your Digital rushed and we can work something out!
::Where do I find my Digital?::
Your Digital will be sent to you via Email as a JPG and PDF. International customers, please use the following link to purchase the Digital option:
https://www.etsy.com/listing/1274561825/digital-international-order
::How do I save my Digital?::
When you receive the Email, you can save the attachments to your desktop or phone.
:: I'm an international customer. Why haven't I received my package yet?::
Please note that international packages may take several weeks or more to arrive. Please understand that once the package leaves our hands, it is up to the postal carriers to deliver the package. We are unfortunately unable to control how long it takes to arrive as USPS is experiencing delays. If you do not receive your package within 1 month, please contact me and let me know.