The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Returns and exchange details
4/1/2020: *PLEASE SEE NEW COVID-19 TEMPORARY FINAL SALE POLICY*
RETURNS:
4/1/20: We are temporarily not accepting any exchanges or returns due to COVID-19, thank you for understanding.
All items are final sale (all items are made to order) - If you are unsure about a fabric, swatches are encouraged.
CONDITIONS:
Buyers are responsible for their return shipping costs. If the item is not returned in its original and new condition, the buyer is responsible for a 20% restocking fee.
SWATCHES: https://www.etsy.com/listing/80689020/swatch-request-free-shipping-us-only
EXCHANGES:
4/1/20: We are temporarily not accepting any exchanges or returns due to COVID-19, thank you for understanding.
No exchanges on custom orders/made to order items or wallpaper.
No refunds or exchanges for Custom or Made to Order items/sizes, wallpaper-no exceptions.
*Exchanges will have a flat rate shipping cost of $8 per order (US only), even if original order had "Free Shipping"
CANCELLATION REQUESTS:
We do NOT accept Cancellations.
**If you are completely unsatisfied with your purchase, please convo and we will do everything possible to make it right. Exchanges are always welcome on non-custom.made to order items (within 14 days).