Antiques Brass Elephant Dreadlock Accessory

CUSTOM ORDER RETURNS:

We are unable to accept returns on custom Dreadlocks and other hair extensions as these items are specifically made for you. Please email us if there is a problem with your order and we would be happy to work out a solution. If a refund is determined appropriate, extensions will be subject to a 15% custom order production fee and must be received within our 14 day return window. Buyer is responsible for all return shipping costs. If items are unopened we are happy to exchange them. For more information please see below Custom Order Exchanges".

*We highly recommend determining hair color and length prior to purchase to avoid any issues with your extensions. Please message us if you need assistance with determining hair color, or have any other questions.

Custom Order Cancellation: Custom orders can be canceled with 48 hours only. Orders will be subject to a 15% production and re-stocking fee if canceled thereafter.

CUSTOM ORDER EXCHANGES:

Due to sanitary concerns, Federal health regulations and Purple Finch hygiene policies prevent us from accepting hair extensions that have been used or opened. Each extension pack is labeled with a security void seal. Once this sticker has been opened the extensions are considered used.

We will gladly accept exchanges on all unopened hair extensions within 14 days from delivery. We would like to reiterate that extension packages with opened security seals cannot be exchanged. No exceptions. This is standard in the hair extension industry. The security seal must be intact, extensions must be in the original packaging to receive an exchange credit.

Please note there will be a 15% custom order production fee for dreadlock & hair extension exchanges along with additional postage required. Buyer is responsible for all return shipping costs as well as any additional postage required for exchanges. An exchange credit will be issued in the form of a store credit less the 15% fees as stated above.

*To avoid having to exchange custom extensions due to length or hair color issues, please review listing photos and description for our hair color chart as well as information on how to measure length. We are always happy to help with color recommendations and definitely recommend it if you are unsure! You can contact us prior to purchase for hair color assistance.

ACCESSORY & OTHER ITEM EXCHANGES/RETURNS:

Most other items can be returned/exchanged within 14 days of receiving them as long as item(s) are unused and in original condition and packaging. Items must be received within 14 days to receive refund. Buyer is responsible for all return shipping costs as well as any additional postage required for exchanges. Order refunds will be processed once item is received. For dreadlock or other custom order returns please see above.

Items will receive a full refund excluding any shipping costs incurred.
If Item(s) are received after 14 days shipments may be forfeited or returned to sender. The seller reserves the right to decline any return if it does not meet full return requirements

RETURNED PARCELS:

*If a parcel is returned to us due to an undelivered address or other delivery issue, buyer will be contacted and given a 2nd attempt shipping opportunity. If no response is received within 30 days, buyer will be issued store credit less 15% production/re-stocking fee for applicable items.