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Terms and Conditions & Cancellation Policy

Terms and conditions for Bestshop21de

Returns & Exchanges
I accept returns and exchanges.
Contact me within 3 days of delivery
Send items back within 7 days of delivery
I only accept cancellations within 2 hours of your order.
But please contact me if you have any problem with your order.
No returns or exchanges are possible for the following items:
Due to the nature of these products, no cancellation is possible for the following products. This applies differently if the products were defective or damaged upon delivery.
-Custom or personalized orders
-Digital downloads
-Items on sale
Payments
Safe options
Accepts Etsy vouchers and Etsy credit
Etsy ensures the security of your payment information. Etsy shops never receive your credit card information.
The European Union has set up an online platform (“online dispute resolution platform”) for out-of-court settlement of consumer disputes: https://ec.europa.eu/consumers/odr

General terms and conditions of business
Imprint/ Cancellation policy/ Sample cancellation form/
General terms and conditions and customer information/data protection declaration

imprint
Legal provider identification:
Bestshop GbR
Jimmy Serbest
am Rebberg 42, 78239 Rielasingen-Worblingen,
Email: Bestshop21@hotmail.com

Email: Bestshop21@hotmail.com
Tax number: 18075/05680


Right of Withdrawal
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Right of withdrawal

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 days from the day
- on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;
- on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation
If you revoke this contract, we must repay all payments that we have received from you, including delivery costs, immediately and no later than 14 days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction. In no case will you be charged any fees for this repayment.

We can refuse the refund until we have received the goods back.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.

You bear the direct costs of returning the goods.

You must pay for any loss in value of the goods, unless this loss in value is attributable to the shipping service provider.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (personalized items)
- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;

If calligraphic writing is used in the product refinement, we cannot accept any complaint that relates to letters that are too curved, shortened or other changes that can be attributed to the font.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- to: Bestshop GbR
Jimmy Serbest
am Rebberg 42, 78239 Rielasingen-Worblingen,
Email: Bestshop21@hotmail.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification) - Date
(*) Delete what is not applicable.

Right of Withdrawal
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (personalized items)
- for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery;

If calligraphic writing is used in the product refinement, we cannot accept any complaint that relates to letters that are too curved, shortened or other changes that can be attributed to the font.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- An Best Sound and Vibe, sound and lighting technology,
Jimmy Serbest, Mike Serbest,
am Rebberg 42,78239 Rielasingen-Worblingen,
Email: Bestshop21@hotmail.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification) - Date
(*) Delete what is not applicable.

Right of Withdrawal
(A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.)

Reasons for expiry

The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical medium if the entrepreneur has begun to execute the contract after the consumer
1. has expressly agreed that the entrepreneur will begin executing the contract before the cancellation period has expired and
2. has confirmed his knowledge that through his consent he will lose his right of withdrawal from the start of the execution of the contract.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

- An Best Sound and Vibe, sound and lighting technology,
Jimmy Serbest, Mike Serbest,
am Rebberg 42,78239 Rielasingen-Worblingen
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification) - Date
(*) Delete what is not applicable.

General Terms and Conditions and Customer Information/Privacy Policy

I. General Terms and Conditions

§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Kristina Jäckel) via the ETSY internet platform. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is objected to.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods, including download products (digital content that is not available on a
physical data storage medium).
(2) If we list an item on Etsy, the activation of the offer page on Etsy constitutes a binding offer to conclude a contract under the conditions contained in the item page.
(3) The purchase contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar to access the “shopping cart” and make changes there at any time. After selecting the payment method and calling up the “Proceed to checkout” or “Buy with PayPal” page, personal data and data related to the payment method are entered. Finally, all order data is displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal or instant bank transfer) as your payment method, you will first be redirected to the website of the provider of the instant payment system. Finally you will be redirected back to etsy to the order overview page.
Before submitting the order, you have the opportunity to check all the information again on the order overview page, to change it (also using the "back" function of the Internet browser) or to cancel the purchase.
By submitting the order using the corresponding button, you declare your legally binding acceptance of the offer, which means that the purchase contract is concluded.
(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Use of download products
(1) The download products offered are protected by copyright.
(2) Simple use includes permission to save and/or print a copy of the download product on your computer or other electronic device for your personal use.
You are prohibited from making any further copies. You are expressly prohibited from changing or editing a file or parts thereof and making them available to third parties in any way, privately or commercially.

§ 4 Individually designed goods
(1) You provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or at the latest immediately after conclusion of the contract by email. Our possible specifications regarding file formats must be observed.
(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all third-party claims asserted in this context. This also applies to the costs of the legal representation required in this context.

(3) I do not check the submitted data for accuracy and therefore accept no liability for errors.
(4) If stated in the respective item description, you will receive a sample template, which you must check immediately. If you agree with the draft, release the template for execution by countersigning it in text form (e.g. email or message on etsy).
The design work will not be carried out without your approval.
You are responsible for checking the template for accuracy and completeness and notifying us of any errors. We assume no liability for errors not complained about.

§ 5 Right of retention, retention of title
(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship. (2) The goods remain our property until the purchase price has been paid in full.

§ 6 Warranty
(1) The statutory liability rights for defects apply.
(2) As a consumer, you are asked to check the item immediately upon delivery for completeness, obvious defects and transport damage and to report any complaints to us and the freight forwarder as quickly as possible. If you do not comply with this, this will have no effect on your statutory warranty claims.
§ 7 Choice of law
(1) German law applies. For consumers, this choice of law only applies to the extent that this is stipulated by mandatory legal provisions
protection granted by the state of habitual residence of the consumer is not withdrawn (principle of favourability). (2) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.
II. Customer information
1. Identity of the seller
Best sound and vibe, sound and lighting technology,

Jimmy Serbest, Mike Serbest,
am Rebberg 42,78239 Rielasingen-Worblingen
Germany
Email: bestshop21@hotmail.com

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at https://ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. The contract language is German.
3.2. We do not save the complete contract text. Before sending the order, the contract data can be printed out or saved electronically using the browser's print function. After we receive the order, the order data, the legally required information for distance selling contracts and the general terms and conditions will be sent to you again by email.
4. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and payment methods
5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
5.2. The shipping costs are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you additionally, unless free shipping has been guaranteed.
5.3. Any costs incurred for the money transfer (transfer or exchange rate fees from credit institutions) must be borne by you in cases where the delivery is made to an EU member state but the payment was made outside the European Union.

5.4. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.
5.5. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6. Delivery conditions
6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.
Unless a different deadline is specified in the respective offer or under the correspondingly designated button, the goods will be delivered within 3-5 days after conclusion of the contract (if an advance payment has been agreed, however, only after the time of your payment instruction).
6.2. For download products, delivery takes place either as a file by email or by sending the access data to execute the download via message via the platform or by email. In the latter case, you can download and activate the purchased download product using the access data provided in the message or email. Further details can be found in the respective item description.
6.3. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.
7. Statutory liability law for defects
Liability for defects is based on the “Warranty” regulation in our General Terms and Conditions (Part I). last updated: May 25, 2021

Data protection
Unless otherwise stated below, the provision of your personal data is neither required by law nor contractually, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This only applies if no other information is provided during subsequent processing operations.
“Personal data” means any information relating to an identified or identifiable natural person.
Collection, processing and transfer of personal data when placing orders
When you place an order, we only collect and process your personal data to the extent that this is necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is carried out on the basis of Article 6 Paragraph 1 Letter b GDPR and is necessary for the fulfillment of a contract with you.
Your data will be passed on, for example, to the shipping company and, if applicable, dropshipping providers and payment service providers.
In all cases we strictly observe the legal requirements.
The amount of data transmission is limited to a minimum.
After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then taking into account statutory retention periods, in particular tax and commercial law, and then deleted after the deadline has expired.

Photos on social media
I reserve the right to share product photos on my social channels. (Instagram and Pinterest)
When you sign the contract, you automatically agree to this.
If this is not desired, you can let me know by email.

Rights of the data subject
If the legal requirements are met, you are entitled to the following rights in accordance with Articles 15 to 20 of the GDPR: right to information, to correction, to deletion, to restriction of processing, to data portability.
In addition, according to Art. 21 Para. 1 GDPR, you have the right to object to processing based on Art. 6 Para. 1 f GDPR, as well as to processing for the purpose of direct advertising.
Contact us if you wish. The contact details can be found in our imprint.
Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you are of the opinion that the

Processing of your personal data is not carried out lawfully.
Right to object
If the personal data processing listed here is based on our legitimate interest in accordance with Article 6 Paragraph 1 Letter f of the GDPR, you have the right to object to this processing at any time with future effect for reasons arising from your particular situation.
After an objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
If personal data is processed for direct advertising purposes, you can object to this processing at any time by notifying us. After an objection has been made, we will stop processing the data concerned for the purpose of direct advertising.