HERE ARE SOME TIPS TO FIND AND DOWNLOAD YOUR FILE:
1. Log in to your Etsy account.
2. Click on 'You' (top right).
3. Choose 'Purchases and reviews'.
4. Find the order. Click on -Download Files- (to the right of the order)
5. The file will go to your -Downloads- folder.
Etsy also sends you a 'download notification' email separate from any 'transaction notification' emails you receive (please check your spam folder if you can't find it in your email inbox).
If you checked out as a GUEST on Etsy, you'll find a link to download your purchase in the receipt email that was sent to you by Etsy after purchase.