Please double-check processing times on product pages and at checkout prior to purchasing. This processing time is also listed on your order confirmation and receipt.

We will ship your order on or before this "ship by" date listed on your order confirmation or receipt. Please reference this to quickly find your accurate ship date.

USPS is still experiencing delays, and packages may be in transit or marked as delayed / arriving late. We ask for your kindness and patience as we don't have control over shipping times.

Our processing time is 1-2 Business Days + the additional shipping time that your package is in transit.

Please note that shipping times are considered estimates. We do not guarantee arrival dates for packages.

We do not reimburse shipping fees.

All customers will receive a confirmation email with tracking information when the order has shipped.

First class USPS mail is not insured, but you are welcome to file an inquiry with the shipping carrier.

First-class international shipping typically takes 7-21 business days but is currently experiencing severe delays due to COVID-19. We recommend allowing 4-8 weeks for international shipping at this time.

★ We cannot guarantee international deliveries as we do not have control over customs processing times.



Please order with plenty of time in case of customs delays. 

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering.



We do not reimburse shipping fees due to customs delays. We cannot mark items as gifts, and we must value the package correctly for customs.

Contact us within 7 days of delivery. Ship items back within 14 days of delivery. Sale items are not valid for return or exchange.



Buyers are responsible for return shipping costs. We are not responsible for lost, uninsured return packages. If the item is not returned in its original condition or is altered in any way, the buyer is responsible for any loss in value.



If it's past 14 days of delivery, or if the item was on sale, the item is no longer eligible for return or exchange.

We do not refund original shipping fees.

★ USPS is currently experiencing delays.

Domestic Orders: You are welcome to quickly file a claim online with USPS if there is an issue with your package. Please upgrade to a Priority Mail option if you'd like to include insurance. If the package is marked as delivered, and you cannot locate it, please check in with your local post office. They will have the most accurate information on where your package was left.

International Orders: If the package is currently in your country, or appears to be stuck at a custom hub, please contact your local post office with the tracking information.

We can help file an international insurance claim 40 days after shipment. The package is not considered lost or delayed until 40 days after shipment.

Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address!

Tibetan silver in modern usage refers to a variety of white non-precious metal alloys used primarily in jewelry components, with an appearance similar to aged silver.