Pendientes gruesos de oro de 14k o 18k: pendientes de diamantes de inspiración natural italiana

Returns, Exchanges & Cancellations

Made-to-Order Jewelry

All Oltremare Gioielli pieces are made to order and handcrafted in Italy specifically for each client. We do not sell mass-produced jewelry; each piece is created only after the order is placed.

Because of the made-to-order nature of our work, returns and cancellations are subject to the conditions below.

Returns & Exchanges – Made-to-Order Jewelry

We accept returns for made-to-order jewelry within 14 days of delivery, provided that:

The item is unworn, unused, and in original condition

The item is returned with original packaging

The return request is approved in advance

Items returned without prior authorization will not be accepted.

How to Request a Return

To request a return, please contact us via Etsy messages and include:

Order number

Item details

Reason for the return

Once approved, we will provide return instructions.

Restocking Fee & Return Costs

For approved returns, a 20% restocking fee will be deducted from the refund to cover:

Custom production and finishing

Ring sizing and personalization

International handling and shipping

Import duties and taxes paid on behalf of the buyer

Quality control and reconditioning

Return shipping costs are the responsibility of the buyer.

Rings & Custom Work

Rings are made in the size selected at checkout

Ring sizing and customization costs are non-refundable

Minor variations due to handcrafted production are normal

Returns are not accepted for damage caused by wear, misuse, or improper handling

Engagement Rings & Client-Selected Diamonds – Final Sale

Engagement rings featuring a diamond selected by the client are final sale.

Diamonds are sourced specifically for each order and secured immediately after purchase.

No returns, exchanges, cancellations, or refunds are possible once the order is confirmed.

Order Cancellations

Cancellations may be requested within 24 hours of purchase, only if production or diamond sourcing has not started

After this time, the order is considered in production and cannot be cancelled

Any deposits, rush fees, or custom sourcing costs are non-refundable

International Shipping & Duties

All orders are shipped from Italy.

For shipments to the United States, Canada, United Kingdom, Australia, and Mexico, shipping costs and import duties are included in the item price and fully covered by Oltremare Gioielli.

For other non-European countries, duties and taxes may apply and are the responsibility of the buyer.

If a return is approved, any shipping costs, duties, or taxes paid by Oltremare Gioielli will be deducted from the refund, together with the applicable restocking fee.

Condition of Returned Items

Returned items must be in perfect original condition.

Items showing signs of wear, damage, alteration, or missing components will not be accepted and will be returned to the buyer at their expense.