All orders worth $200 USD or more including any tax or shipping charges will REQUIRE a signature on delivery. There are no exceptions to this policy.

You are responsible for providing a correctly formatted and current address. If an incorrect or old address is provided and the package is returned to me, you are responsible for paying additional shipping fees to have it resent. Further, if a package is sent to an old address and shows delivery, it is your responsibility to collect it from the old address. Refunds will only be provided if the package is returned and you no longer want your order. Original shipping fees will not be refunded in either case.

If your order qualified for free shipping and is returned to sender due to an incorrect or old address, a 10% restocking fee will be deducted from the order total in the event of a refund instead of a reshipment. If you would like your order reshipped, the current standard mail shipping rate will be required to do so.

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, bubble wrap, etc).

My business Evelyn Mae Creations is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4045270302108. My Dual System Licensing partner for collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

Please ensure that all packaging is disposed of in the right recycling containers. Blue for all paper / cardboard & Yellow for plastics.