Please send the names of the items you would like labeled as a typed list via the personalization box on the listing, in Etsy messenger, or by sending an attachment to:
customercare @ paperandpear . com.

All lines of text can be customized. For example:
No. 12, Cinnamon, Ground Spice, All Natural
No. 51, Bread Flour, Whole Grain, Organic

If we receive only a list of items, you'll receive labels numbered randomly and with "all natural" as the footer (assuming the style you order has numbers and/or footer text shown in the samples). If you prefer either of those elements left off, please mention that.

If you would like subtitles (ground, herb, sweetener, etc.) please include them in your list as we do not know the details in your pantry.

As a small shop with minimal staff, we are not always staffed to accept rush orders. We try our best to accommodate rush requests and review such inquiries on a case-by-case basis. Please contact us prior to placing your order if you would like to discuss rush options.

For most cylindrical spice jars, we suggest the 1.8" squares. If your jars have squared sides, I'd suggest 2.25" by 1.25" rectangular labels or 1.25" squares as the 1.8" squares tend to be a bit too wide for standard 4 oz squared jars.

If you're unsure about a size, we suggest you cut a slip of paper to the size you're considering and hold, tape or glue it to your container to see if you like the fit. Labels work best when adhered to a smooth and even flat surface. We do not recommend trying to wrap a small amount of the label around a tight edge or corner. The labels are not stretchy and are not recommended for use on textured, spherical, or convex jars as they likely will not stick down smoothly.

For mason jar lids, the 2" round labels fit inside regular mouth, 2-piece mason jar lids (inside the ring).

For jar fronts, we usually suggest 1.8" squares for jars ranging from half-pint up to quart size. If you want to use labels on mason jar fronts, make sure your jars have adequate space that does not already have a design or words such as "Ball" or "Kerr" etched into the glass, or the labels won't stick down smoothly.

If you're unsure about a size, we suggest you cut a slip of paper to the size you're considering and hold, tape or glue it to your container to see if you like the fit.

For security reasons, the shipping address on an order cannot be changed after the order is submitted. If you realize you have placed an order with an incorrect shipping address please contact us as soon as possible via Etsy Messages. Assuming the order has not yet been shipped, we can cancel the order and you can reorder with the correct address.

We are not responsible for costs or delays incurred due to an incorrect address being placed on an order. Buyers are responsible for reshipment costs if an order is returned and needs to be mailed again.

We do not run spell check or alter spellings when creating custom orders. We populate custom labels by copying the exact text included with the order. Due to many personal, regional, or brand-specific spelling variations, what may seem like an "obvious" typo to one person, is actually an intended spelling variation or stylistic play on words to someone else.

If we happen to notice something that seems very out of place, we may choose to message a customer for clarification at our discretion; however, customers are ultimately responsible for proofreading the text on custom order submissions prior to ordering. If you notice a mistake after submitting an order, please message us as soon as possible.

We can usually add logos, but it does depend on the specific colors and level of detail in the logo. We typically only print in black or white and review requests for color printing on a case-by-case basis to ensure we have the appropriate equipment to offer you a high-quality product. Please send us a copy of your logo in order to determine whether we can print it. Any artwork we print that is not our own must be properly licensed. Customers are responsible for verifying they have the appropriate rights to print or reproduce any works they include with custom orders. We generally do not print sports logos, cartoon characters, brand imagery, or other licensed content.

Fees or minimum orders may apply to orders containing custom artwork.

The list of items included in each package is outlined on the listing page under the Item Details for the respective package (spices, pantry items, soap, etc.) This is located on the side (desktop) or bottom (mobile) of each listing where it says "Learn more about this item". Sometimes you have to scroll down a bit past other information from Etsy to find it and then expand the details. Sorry, that this can be a little hard to get to; unfortunately we can't change the way these pages are arranged.

All current and past designs listed in the Paper & Pear store are original works and property of Paper & Pear. Designs and product photos may not be used, copied, reproduced, or modified, nor may derivative works of any content be created, without written permission.

If you're looking for information about adding your own logo or other artwork to your order, please see the FAQ above titled "Can you add my logo or other artwork to a custom order?"

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