Our items are made to order so please allow production time. Our average delivery time is about 3 weeks.

POSSIBLE SHIPPING DELAYS
Please understand that there can be shipping carrier delays due to volume, bad weather, and situations that are beyond our control. Eg: COVID 19

CUSTOMS FEES AND TAXES
ALL customs fees and taxes are paid by the purchaser/buyer/customer
Please visit https://www.simplyduty.com/import-calculator/ for more detail

While the shop admin is based in the UK, our printing companies are based in several locations around the world including North America, Europe, and Mexico. Etsy does not offer the opportunity to list these locations on the items and only gives the store admin location.

If you purchased multiple products they can/will be sent in separate packages at different times. Etsy currently does not allow for separate shipment notifications. We try our best to update you with the different tracking numbers for each package via message. However please reach out to us if you are still waiting on an item.

If you would like to order any of our products in bulk, please contact us and we'll be happy to discuss and give quotes.

When you recieve your order, you may notice extra residue and any strange odour, which are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Heather refers to interwoven yarns of mixed colours producing flecks of an alternate colour. It is typically used to mix multiple shades of any shirt that are described as HEATHER are in fact NOT solid colours but a mix of two or three colour yarns.

Customer/buyer is responsible for reading the full product description before buying. When you buy our products you agree to the product’s description, including design, size, materials, fabric weight, and care instructions. The Purple Rose will NOT replace items due to buyer’s remorse/lack of reading the description.

CANCELLATIONS
If you wish to cancel your order please message us within 2 hours of placing it. Due to the nature of our made to order products once production starts on your order we do NOT accept cancellations.

RETURNS
Due to the nature of our made to order products we currently do NOT accept returns, make sure to select the correct size and design when placing your order. Reading a product description and size is very important when making online purchases.

EXCHANGES
If you received a damage product or we made an error with your order please message us with pictures within 2 days of delivery. We will replace damage products, however we cannot offer refunds.