Where an item is received damaged in transit Earth Magic Studio will require photographic evidence of specific damage including packaging - damaged items must be returned within 7 days of receipt including original packaging prior to issue of refund - where an item returned is accepted and agreed as damaged in transit Earth Magic Studio will only reimburse the value of the original UK to destination postal charge - any localised return charges above the original postal cost must be paid by the sender unless agreed otherwise by Earth Magic Studio prior to return.
We will not accept claims for damaged or faulty goods after a period of 3 days from receipt of goods,damages and returns must be notified to us within 48 hours of receipt of item.