Primitives by Carol Rae wishes all customers to be 100% satisfied with their purchases.
If you are not happy, please email me immediately so we can discuss options.
With my permission, you will be able to return items that are still in original state and packaging within three days of receiving the package. Once it is returned to my studio, and it is in original condition, I will refund your purchase via PayPal. You are responsible for all shipping costs.
Special Orders, Wool Kits and Patterns that are Special Ordered and Wool that has been cut for rug hooking are not refundable.

Wool and Supplies purchases are usually shipped within 1-3 business days. Hand drawn patterns Usually take 3-5 business days to get ready to ship. If it should take longer than that, I will contact you immediately.

Shipment is made using USPS 1st Class or Priority Mail depending on the weight, size and destination of your package (see below). If you have a preference, or would like to upgrade, please email me before purchase and I can give you a shipping upgrade quote.

I will make every effort to ship your items at the most reasonable price. If you purchase multiple items and the shipping that you pay on the order is $2.00 more than the actual shipping, I will refund the difference back to the account that you used to pay for the order. Please contact me if you have any questions about this or if you would like an actual shipping charge before ordering. Just list the items you are interested in and I will be happy to give you a quote and adjust the order.

USPS First Class is for packages up to 13 oz. in weight. It usually takes 3-7 days. It is not insured or tracked, so if you would like either of these confirmations, please email before your purchase, so I can add the additional charges.
Over 13 oz., I prefer to use USPS Priority Mail. Packages arrive in 2-3 days. Packages are tracked and confirmed. If you prefer this method, please email before purchase to upgrade and I will add additional shipping charges.

INTERNATIONAL ORDERS
Please contact me about shipping outside of the US or Canada.
Shipping will be USPS First Class International. Tracking and insurance are an additional cost. If you would like this option, please email before purchase to get specific charges. Buyer assumes all risk of non shipment. Shipping times vary by destination and may take 3-6 weeks for delivery. Buyer is responsible for all duties and/or custom charges.
If you prefer, you can upgrade your purchase to International Priority Mail. This is tracked, takes 6-10 days. If you would like this option, please email before purchase to get specific charges. You are responsible for all duties and custom fees.
Primitives by Carol Rae is not responsible for delayed, lost or damaged packages.

All designs, photographs and content are copyright materials and may not be reproduced or transferred in any manner without express permission from Carol Dunn. All designs and patterns purchased are for personal use only and may not be transferred, copied or given to others. Thank you for respecting the property and business of the artist.
© 1990-2016 Carol Dunn/Primitives by Carol Rae