-Customers are responsible for checking the items in their order for accuracy, including sizing & color choices, info needed for personalization, correct shipping address, & being aware of processing/shipping times.
-Missing info could result in order delays.
-DesignsbyCristal is not responsible for mishaps if an incorrect address is on an order or requests for a shipping address to be changed.
- Customers are responsible for determining the suitability of products for their individual needs. The customer accepts all responsibility by purchasing & using DesignsbyCristal products.
-DesignsbyCristal collars are not meant to be worn on dogs that are tied-outside.
-Issues with any orders should be reported within 7 days of receiving the item.

I offer XS to XL

The best way to pick the right size collar for your dog is to measure your dog's neck & pick from the size chart. Be sure to consider your dog's strength, breed & weight as each dog is different. Customers are responsible for determining the suitability of products for their pet.

S - L are 3/4" width for small breed dogs
S - 6 to 10
M - 8 to 12
L - 11 to 15

M - XL are 1" width for medium to large breed dogs
M - 12 to 18
L - 15 to 25
XL - 20 to 30

M - XL are 1.5" width for large to some X-large breed dogs
M - 12 to 18
L - 15 to 25
XL - 20 to 30

The buckles are a side release style heavy-duty plastic or metal.

The bow ties or dog collar flowers are all sold separately.

My custom handmade items are made with cotton fabric.

Plastic Buckle Dog Collars, Leashes, Key Fobs, Bandanas
-Machine washable cold water.
-Lay flat

Metal Buckle Dog Collars
-Machine washable cold water.
-Put collar inside a lingerie bag to prevent scratching during washing.
-Lay flat to dry

Bow Ties
-Hand wash or spot clean & dry flat.

PLEASE NOTE: My products are not intended to be washed with a harsh detergent or bleach. These products & stain removers can discolor, fade or weaken the fabric/ribbon.

Returns are ONLY given if the item was defective when it left my workshop! I take pictures of each and every product after it is made and before shipping it to you the customer. The photographs are for me to use as reference if something happens.

🚫I do not accept returns on anything else other than defects made by my shop... such as wrong size but not limited to this because in the description of each item the dimensions are listed for the customer's reference. Since my items are custom-made, they are not eligible for returns outside of defects from my shop.

-My items are custom made-to-order. which means I do not have a premade supply of items. I handmake each order myself after receiving the order.
-The production time for a custom handmade product and other items in my shop is 5-business days (Monday through Friday and excluding legal holidays) after your order is placed. If I have a light work log, I do finish orders sooner sometimes.
-You will receive a tracking notice from Etsy using the email address you left at checkout when your order ships.
-U.S. orders "usually" take 5 days or more to arrive once they are shipped however that depends on where you live or any USPS issues which are all out of my control..

All of my products are handmade using high quality materials.

Lanyards are made using fabric/ribbon and are meant for your badge or a few keys but not a key fob type mechanism or anything heavy.

My dog collars are made to last but are not indestructible, after all dogs will be dogs! DesignsbyCristal is not responsible for the wear and tear (scratching/biting/chewing) your dog puts on his or her collar or leash.

If you have a dog that spends time outdoors, exposure to the elements (sun, snow, rain, swimming, salt water, mud) can cause cotton fabric/ribbon to discolor and or weaken eventually. Additionally, sunlight exposure can cause fabric to fade.

DesignsbyCristal collars are not meant to be worn on dogs that are tied-outside.

-You can use this link to report a missing package to the U.S. Postal Service: https://www.usps.com/help/missing-mail.htm
- The USPS customer service number is 1 (800) 275-8777.
-I do not remake orders that are lost by the U.S. Postal Service or other postal service used to ship my orders.
-USPS Priority Shipping is available to purchase as an upgrade when you make a purchase from my shop.
According to the USPS website, Priority Mail includes:
-Delivery within 4 business days.
-Up to $50 of insurance with most shipments (restrictions apply)