PLEASE READ FULL DESCRIPTION BEFORE MESSAGING QUESTIONS. I get a lot of messages daily and I've included answers to most frequently asked questions in the description. If you have questions after reading, please reach out and I'm happy to answer them!
*Bulldog, French Bulldog/Boston Terrier, and pricked ear dog shapes also available. See separate listings*
*CURRENT TURNAROUND: Approximately 4 weeks after packages arrive to me. Wait times fully dependant on how fast I receive your package. Orders are placed in queue when your package of items arrives to me. Wait time can change without notice depending on current order load.
Dog statue keepsake with your dog's hair, ashes and/or other items. They can also be made without remains/items. Size is approximately 4 1/4" x 2".
BASE COLOURING:
The base is the bottom 1/8-1/4" of the statue itself. Coloured bases can be customized to your liking or left clear. Most people want the base to be the colour of their dog, perhaps with their eye colour or a collar colour added for example. The base can also resemble the colour of a favourite bed, toy, etc. Base colouring is abstract, the colours bleed into each other and I swirl them for a pretty effect. The base colouring is not meant to exactly resemble your dog. The base can also be clear so the full focus is the hair/ashes/etc and only the hair dictates the colour of the statue. Glitter or foil flake can also be added to the base. Base details to be indicated when ordering in the personalization box. You can also say "Similar to my pet" and you can send me a photo and I'll choose the colours that best resemble them. If you need help with choosing base colours, please message me. BLACK FUR NOTE - if you choose a black base with black fur, the statue will appear quite dark and hair not as visible.
ADD NAME AND/OR PHOTO:
Your pet's name and/or photo can be added to the bottom if you'd like. You would send the photo via Etsy chat after your order is placed and I will crop, size, edit, and print it as I see fit for the statue. I don't remove complete backgrounds from photos although I may remove certain items in the background if I see fit.
HAIR:
AMOUNT OF HAIR NEEDED: It depends on the length of the hair but if you imagine shaving a 1" square section, that is a good general idea. If hair is shorter, I recommend sending more. I can work with any amount so if only a little is available that is okay. I will send back any unused hair with the completed statue. Please only send as much hair as you would like to include. If the hair is sent, it is free for me to use as I see fit and I can't guarantee I'll have any leftover to send back. Likewise, if you send a lot of hair, I won't use it all by default. If you want me to stuff the statue as full as I can with hair and use up as much as possible, please indicate that in your package. This means the clear space in your statue would be very little or non-existent and it may look stuffed with bubbles more likely. Please note, although it is very, very rare, there is a small possibility that hair could change colour in resin. Hair tends to appear 'wet' in resin so may darken slightly. White hair may become transparent. I cannot pre-determine how resin will affect the hair. If hair is collected from a brush for example, the hair will be laid in more as fluff than neatly laid hair as a shaved spot would.
**NOTE THESE ARE NOT REPLICAS: These are not meant to be exact replicas of your dog. I cannot place hair in exact locations to match markings on your dog. These are intended to be vessels to hold and preserve your dog's remains, not be replicas. The position of the dog as well as the size does not allow for easily placing certain colours in certain areas and resin is fluid so things to do not stay put while curing. I place hair inside pretty well how it is sent to me in order to not disturb natural patterns in the collected fur or to risk loosing any. I generally don't pick colours out to place them in certain areas unless the dog has an obvious different coloured marking on their back for example and the hair is easily separated (or sent to me in separate baggies).
ASHES:
AMOUNT OF ASHES NEEDED: Please send a tablespoon of ashes and I will return any that is unused.
Ashes can be included in a few different ways - heart sitting at the top, paw shape sitting at the top, a layer above the base colours (colour not visible from the top), or a layer below the base colour (colour visible from the top and ashes visible from the bottom under name/photo). See photo for the different options (paw and ash layer above base colour has not been done yet so I have no photo at this time).
OTHER ITEMS:
Other items that can be included are tags, food kibble, toy fur, flowers, collars, etc. There may be extra charges for some items (ie. collars have an extra cost).
NO ITEMS:
If you would like a keepsake without items included, I can absolutely do this! Typically what I do for these is colour the base in your dog's colours, and then add a heart at the top also in the colours of your dog. If you would rather not have the heart, please let me know at the time of ordering as I will do this by default.
ORDER PROCESS:
Once your order is placed, I will send you a blurb of information with my mailing address to ship items. You must ship with your local postal service, not a courier. This means Canada Post in Canada, USPS in the US, Royal Mail in the UK, etc. I cannot get FedEx, UPS, Purolator, etc to my post office box so please don't use these couriers or the packages will get sent back to you. It is your responsibility to pay for items to be shipped to me so I recommend checking pricing on that from your location to Canada prior to ordering. If you would like my postal code to check this, please message me and I'll give it to you. I always recommend sending your items tracked so you can keep an eye on them. I'm not responsible for any lost packages. I don't send you anything to ship your items in. Please put in a ziplock and mail in a bubble mailer or cardboard mailer (no paper envelopes please, they can break open in transit). I will send you a message as soon as I have it. US packages typically take up to 3 weeks to get to me, and overseas can be 4 weeks or more. Please note that I live rurally so items are mailed to my box at my local town post office so it may take me a few days to get there to pick up. Your package may say delivered, but that doesn't necessarily mean I have it yet. I typically only get the once a week, so you would receive a message within a week of it saying "Delivered".
CANCELLATION POLICY: **Only applies if your items have not been mailed to me and I have not started your piece**
Full refund up to 48 hours after order is placed. No refund will be honoured after this time. Please be aware I make purchases in order to be prepared for your piece prior to your items arriving. If you have changed your mind about providing fur, ashes, etc after the 48 hours. I can make you a statue without items which are still lovely keepsakes in honour of your pet. Thank you for the understanding. I recommend sending your parcel tracked. Cancellation policy still applies if packages are lost in the mail. I am not responsible for lost packages.
Resin is UV and heat resistant up to 230° dry heat. These are handmade items and flaws may be present. Resin will yellow over time, and this is accelerated by UV light, so it is recommended to keep pieces out of direct sunlight.
