Soft Slouchy Black Boho Bag, Black Leather Boho Handbag, Oversized Hobo Bag ,Buttery Soft Italian Leather Shoulder and Crossbody Bag

Our priority is ensuring our customers receive their package securly.

We use an upgraded customized service with UPS with a registered tracking number with signature required at time of delivery.

We endevor to ship within 24 hrs of receiving your order MON-FRI
Shipping Service: UPS Tracked - Signature Required
We ship from Vancouver Canada to Canada and the U.S. Shipping Time is anywhere from 1 - 8 business days.

IMPORTANT - int./crossboarder orders

Once your receive your tracking you are responsible to track your package and manage any delays or deliveries with UPS directly. This is important for international crossboarder orders since you will be contacting UPS in your own country for info. about delays/ delivery or pick up.

We ask the original purchaser contact us within 7 days of receiving your package. We do not accept return requests after this time.

Keep your original packaging to return your item as it will be required to issue the return lable.

Domestic orders will receive a return lable & INT/crossborder orders a 'Return of Goods' label & service.

Important: we do not roll the cost of shipping into our prices & pay the original shipping to the customer. If a customer has a change of heart and would like to return thier item ALL SHIPPING FEES including the original shipment to the customer, return lable & service fees ( any duties/ taxes ) are deducted from refunds.
**HI/AK - very high cost to return*

NON REFUNDABLE - OBI BELTS/ All SALE ITEMS

We are so glad you love our bags. Each bag is handmade from stitch to leather finish in very small batches in our three studios located in Tuscany IT. Once each bag is completed it goes through a 100% handcompleted leather finish which takes a week to complete on each bag. Our washed leather is completed manually with plant and water based colors - no chemicals are used. We have a very fast and high sell through of each batch and are unable to customize.

We use an upgraded UPS service that provides our customers with a tracking reference and will require a signature upon delivery.

We ask you not enter a P.O / APO Box or UPS Store address and instead provide a secure physical address but if you are unable to our shipping service will ship using Canada Post or USPS.

For int./crossboarder orders going to P.O Boxes be aware prior to ordering there will be a delay in your tracking as your item is delivered to the U.S POST SERVICE for delivery.

If you choose to enter a P.O BOX / APO address / UPS store we are not responsable for delivery issues as we are unable to manage the delivery as we do with UPS. Any item signed for and delivered are completed on our end.

We use UPS TRACKED SIGNATURE REQUIRED service. We shiping within 24-48 hrs Mon-Fri and packages usually arrive in 1-8 business days.

We do not offer upgraded or express services any longer. During Covid shipping providers suspended 'guarantees' for upgraded shipping and since we've experienced many frustrated customers whos delayed packages are not arriving within the promised time frame and the cost of upgraded shipping has sky rocked with no way of recouping shipping fees when items don't arrive on time.

Items must be returned to our shipping service located in B.C Canada, unused and with all original shipping packaging within 21 days of receiving your order for a refund minus the original cost of shipping to the customer and return label fees.

We cover the cost to ship to customer, but if a customer decides not to keep the item any costs associated with the order are deducted. Shipping to the customer, return shipping fees which may include duties and taxes on int. orders.

Any Etsy discount code received during shopping on the Etsy platform must be applied at checkout in the discount code field. Please note we are unable to apply the code after purchase.

How to Redeem a Coupon Code
If you have a coupon code, you can apply this when you check out.

To redeem a coupon, you must be signed in to your account. If you don’t have an account, create one before redeeming the coupon at checkout.

'Etsy Coupons are funded by Etsy and sent to certain buyers' - it's important these codes be applied at checkout. Once an order has been confirmed and shipped we are unable to cancel the order and we do not refund orders shipped .

We work very hard to make sure no item is shipped out damaged. I personally manage Quality Control in Italy as each batch is completed. If an item is *received damaged, report the damage SAME DAY as delivery and provide photos.

We do not offer repair services in Canada or the U.S. on bags damaged after use/ if the damage is not reported at delivery. Please take your bag to a local luggage and bag repair shops where they can quickly and affordably fix the damage.

Please note our vintage, soft distressed leather is not a flaw but the very heart of our brand.
Please use your item, love it and repair it when it needs it.

Please note, we make customers aware they are responsible to sign for their package upon delivery at the address provided. Packages not accpeted, not picked up at UPS, not signed for or neglected in anyway are abandoned and not refundable. Customers are responsible once they receive tracking to track and accept their package.

Any and all items on sale/clearance are final sale. We do not accept returns or provide refunds on these items for any reason. Please read the description, return policy and our FAQ section prior to purchase for all details regarding the clearance item.

Please note our soft, distressed leather is the heart of our brand, it is not a flaw and we do not accept returns because of our boho vintage leather or soft washed cotton interior.