- While stonewares are known for their strength, it's essential to remember that they are still fragile. Handle each piece with care to prevent accidental drops or impacts that may cause breakage.

- Be mindful when using utensils with your stoneware to avoid scratching the surface. Use gentle motions and avoid excessive force.

- Our glazes are food-safe and lead-free.

- It's advisable to avoid using metal utensils or abrasive cleaning tools that may damage or scratch the glaze over time.

- Our tableware products are dishwasher safe, making cleanup convenient and effortless.

- However, to help prolong the life of each piece, we recommend handwashing whenever possible. Handwashing ensures a gentle cleaning process that reduces the risk of accidental bumps or chipping that may occur in a dishwasher.

- Avoid subjecting your stoneware to extreme temperature changes, such as placing it in an oven or freezer. Rapid shifts in temperature can cause thermal shock, leading to fragility, cracking, or even breakage.

- When reheating food in the microwave, use microwave-safe guidelines and gradually increase the temperature to prevent thermal shock.

- When storing your stoneware, stack it carefully to minimize the risk of chips or scratches. Insert a soft cloth or paper towel between each piece to provide cushioning and prevent friction.

- Avoid stacking too many pieces on top of each other, as excessive weight can lead to breakage. Consider using protective dividers or separators for added safety.

- By following these product care guidelines, you can enjoy your handmade stoneware tableware from Jour for many years. Should you have any further questions or concerns, please don't hesitate to contact our dedicated customer support team. Thank you for choosing Jour and happy dining!

- Potteries take a long to make, typically 2-3 weeks but can goes up to 4 weeks if the studio is extra busy.



- The process goes like this: 
shaping wet clay > drying slowly > trimming slightly dried clay > totally dried > low temperature firing into bisque ware > glaze or decorating with underglaze > high temperature firing > finished pieces to be sand and wash.

- If for any reason you want to return an item please contact me first and I will be happy to refund the price of the item upon receiving it in good condition. I do not, however, refund the shipping costs.

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Buyer is responsible for the return shipment cost and customs if applied.

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Please send the item back in its original packaging and with the original labels on the box as a return. Please contact me first to send you a return label.



- Once I have received the item from you, unused and undamaged, you will receive a refund in less than 3 business days.

- If your returned item gets lost in transit, I will not be responsible, so please consider insuring and/or purchasing a tracking number when returning your package.

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If you have to return an order, it must arrive in perfect condition, unused and undamaged, so make sure to safely package the item similar to the way you received it. Use registered mail with a tracking number for a safer delivery.

- If you find your order damaged upon delivery I will happily replace it with a new one. Please contact me within 24 hours from delivery and send a photo of the broken item.