If this is a gift, Please kindly write your message the way you would like to be written on the greeting card. We will try to add a suitable greeting card with your note

Please contact us for any custom orders or the items that are not listed individually or to make your own set. We are glad to make you a custom listing with the items you would like to receive and offer our best possible rate.

Orders received in weekends will be shipped on Monday. We do our utmost best to deliver as fast as possible in a cost effective manner (standard shipping). Should you prefer advanced shipping with track and trace, Please select at checkout.

For all heavy and high value orders (above 130$) are shipped with registered mail (free track and trace service included)

Standard post may take 1-3 weeks for delivery for outside EU, This is average delivery time, but cannot guarantee them. Actual delivery time will depend on customs clearance and Local postal service.
In any case if you have not received in 4 weeks please kindly contact us.

If you need any items fast we suggest to choose DHL express service at checkout.

Always contact us. We will be glad to explain the returning process. When agreed to accept return, Actual shipping cost will be deducted (amount we have paid for shipping)

Returns shipping costs are the customer's responsibility unless seller made an error

For international returns from outside the EU, please mark your package as "RETURNED GOODS".

Rose oil crystallises in lower temperature, if your rose essential oil is having a shy moment and won’t come out of the bottle, this is a good thing. The presence of plant waxes in the oil is what causes it go solid and this is also a sign of a genuine steam-distilled rose essential oil. If it doesn’t start to crystallise then that could be a sign of adulteration.

Don’t worry, Pure Rose oil does solidify or crystallize at cooler temperatures, generally below 20°C (68°F). This is a natural occurrence and a sign of high-quality, pure rose essential. Gentle warming is needed, all you need to do is just keep the oil for a while in warm area or warm your oil slightly, give your bottle a shake (with a cap on) and it will flow again.