Our production time varies depending on the time of year you purchase. Most of the year our production time is 2 business days. Some items take a bit longer to be custom cut (e.g., countries and states). The busiest times of the year are Nov and Dec. Mother's Day, Father's Day and Valentine's Day are also very busy. Please always check the item's processing time to see what our current production time is before you buy. If you need your item before this time, we do have rush shipping and rush order processing available for an extra fee. Please contact us if you need your item by a certain date if you are unsure when you will receive it.

Your letters will not be completely straight or even or the same depth as the others. This is not considered a defect in your piece and should not be expected. We try as hard as we can to get everything as straight and even as possible.

Most of our items we can't stamp on the back. If an item is able to be stamped on the back, the listing description will state so.

We are located in Maineville, Ohio.

STERLING SILVER
All sterling silver jewelry tarnishes. For minimal tarnishing, keep your jewelry in an air tight container. A ziploc bag works wonders at keeping the air out. If you keep your silver in an airtight bag, you should only have to clean it once or twice a year.

COPPER
All copper jewelry tarnishes and at a much faster rate than sterling. Copper tarnishes very, very quickly. You will need to store it in an airtight bag when not using it, do not get it wet and keep up with cleaning it if you want it to look brand new.

ALUMINUM
Our aluminum is hypoallergenic and will not tarnish. Please do not get your aluminum jewelry wet for an extended period of time. Aluminum is lightweight and will not turn your skin any colors.

FONTS
Please see this link to see our font choices (please note that not every choice is available for every design):
http://www.flickr.com/photos/thesilverdiva/9208575967/

DESIGN STAMPS
Please note we have over 400 different design stamps. Not every stamp is pictured on these links. If you would like something you don't see, please let us know as we may have it or we may be able to find it: https://www.flickr.com/photos/thesilverdiva/9211200372/in/photostream/

We are happy to sell to you on a wholesale basis. You need to have a valid resale certificate. Please convo us for more details.

Optional gift box is available in the a la carte section of our store. We try our very best to cut back on our carbon footprint and find that most jewelry boxes just end up in the trash after they are received. If you do not purchase a gift box, your item is placed on a jewelry card and put into a poly bag, wrapped in bubble wrap and put in a padded envelope.

If you like the photo, but want your item to be different, convo us to create a custom order for you!

We ship worldwide and the 50 United States. We generally ship every day to the UK, Australia and Canada.

The buyer pays all customs duties and/or taxes on international orders. UK buyers please take note that even for low value items your country may assess a duty, handling fee and/or tax before your item is released to you. The UK does not allow us to pay that for you ahead of time.