REFUNDS: I want you to love your purchase and be 100% satisfied. Please message me within 3 days of receipt to authorize your return. I'll give you a return authorization number and help you with any packaging questions.

Products need to be in resellable condition, in our original protective packaging, and shipped back at buyers expense within 7 days of receipt. Your Etsy or PayPal refund for the item amount will be processed upon receipt of your items in resellable condition. I do not refund shipping fees on returned goods.

CLEARANCE ITEMS ENDING IN .98, SUPPLIES and seasonal CHRISTMAS category items are always FINAL SALES, no returns.

DAMAGE: It is imperative that you contact me regarding any damage within 3 days of receipt. SAVE THE OUTER PACKAGING!! I will ask you to photograph the damage itself and the product's outer packaging. Shipping companies require photos of the product itself and the outer/inner packaging during the claims process.

Claims for damages and shortages will not be accepted after 7 days from receipt. PLEASE OPEN AND CHECK ALL ITEMS FOR DAMAGE IMMEDIATELY. This includes large custom mirrors.

A word on shell/sea glass adhesion:
The shipping process can sometimes dislodge a piece or two of shell or sea glass no matter how much I bubble wrap the item:)!
Small repairs can be made with a "super glue" type product or a household hot glue gun, and are not considered refundable "damage".

OUT OF STOCKS: On occasion an item in your order may be out of stock, as I receive orders from several places on the internet. We will ship your in-stock items and email you regarding any out of stocks, including when I anticipate the item being back in stock so you can order again. I do not back order out of stock items.

SHORTAGES: We have a double check system in place to virtually eliminate shortages, but mistakes do happen. Please notify me within 3 days of receipt if your order is not complete. Claims for shortages cannot be honored after 7 days of receipt.

TIMING: Returns and damaged goods must be received within 7 days of your receipt. Because many of my products are originals and are not kept in inventory, returns after 7 days cannot be accepted, no exceptions.

CUSTOM ORDERS: Custom orders, by their nature, are not returnable. I will work you beforehand in detail to make sure you are happy with what I'm creating for you before it's created. Emailed photos are also available before shipping.