Beach Wedding Cake Topper, Nautical Seashell Coral & Starfish Cake Topper, Beach Decor Cake Decoration, Coastal Decor, Nautical Decor

RETURNS: I want you to love your purchase and be 100% satisfied. Please message me within 3 days of receipt to authorize your return. I'll give you a return authorization number and help you with any packaging questions.

Products need to be in resellable condition, in our original protective packaging, and shipped back at buyers expense within 14 days of receipt. We deduct a 10% restocking fee from your refund unless the return was due to our error.
Your Etsy or PayPal refund for the item amount less the 10% rstocking fee will be processed upon receipt of your items in resellable condition. I do not refund shipping fees on returned goods.

FREE SHIPPING: Since we pay for your free shipping, if you return an item(s) we will deduct the price we paid for shipping to you from your refund.

IF YOU DID NOT RECEIVE A PACKAGE MARKED AS "DELIVERED": Please contact your local post office and your postman, they are the most knowledgeable sources for finding your package. Have your post office look up the GPS scan and see where your package was when it was marked as delivered.
Further action may be required, ie: filing a police report for theft, as "Porch Piracy" is on the rise. Package theft is not covered with shipping insurance and we can not replace at our expense if the package is marked delivered to the address that you provided us. Please make sure that you have entered the correct mailing address and keep track of your delivery day from your tracking so you know when its being delivered.
If you didn't receive your item due to an incorrect address that you provided and we received the package back, we will re-ship to a DIFFERENT address but you will need to be responsible for re-shipping cost.

CLEARANCE ITEMS ENDING IN .98, SUPPLIES and seasonal CHRISTMAS category items are always FINAL SALES, no returns.

DAMAGE: It is imperative that you contact me regarding any damage within 3 days of receipt. SAVE THE OUTER PACKAGING!! I will ask you to photograph the damage itself and the product's outer packaging. Shipping companies require photos of the product itself and the outer/inner packaging during the claims process.

Claims for damages and shortages will not be accepted after 7 days from receipt. PLEASE OPEN AND CHECK ALL ITEMS FOR DAMAGE IMMEDIATELY. This includes large custom mirrors.

A WORD ON SHELL/ SEA GLASS ADHESION:
The shipping process can sometimes dislodge a piece or two of shell or sea glass no matter how much I bubble wrap the item:)!
Small repairs can be made with a "super glue" type product or a household hot glue gun, and are not considered refundable "damage".

OUT OF STOCKS: On occasion an item in your order may be out of stock, as I receive orders from several places on the internet. We will ship your in-stock items and email you regarding any out of stocks, including when I anticipate the item being back in stock so you can order again. I do not back order out of stock items.

SHORTAGES: We have a double check system in place to virtually eliminate shortages, but mistakes do happen. Please notify me within 3 days of receipt if your order is not complete. Claims for shortages cannot be honored after 7 days of receipt.

TIMING: Returns and damaged goods must be received within 7 days of your receipt. Because many of my products are originals and are not kept in inventory, returns after 7 days cannot be accepted, no exceptions.

CUSTOM ORDERS: Custom orders, by their nature, are not returnable. I will work you beforehand in detail to make sure you are happy with what I'm creating for you before it's created. Emailed photos are also available before shipping.