You should receive an email with a clickable link to download your item. If you didn't receive an email, you can still download it by signing into your Etsy account in a browser, (not the app), going to your Purchases and reviews (at the top of the page next to your cart) select the order and click on the little arrow to the right. There will be an option to download the file from there. If you're still having issues, read on for more help.

You may be in the Etsy app. If you see a menu at at the bottom with HOME / DEALS / GIFT MODE / YOU / CART then you are in the app.
Some browsers will automatically open the app when you sign in. In this case, you can try the steps again on a desktop or other device that doesn't have the app on it. Or, you can delete the app, download your file, and then reinstall the app.

You may have 2 seperate Etsy accounts, or checked out as a guest. Try signing in with all Etsy accounts that you have, even if you don't think you used it. Also check all spam and promotions folders in your email for a clickable link to download.

Sign out of your Etsy account in your browser and your app, and try clicking the link again. If it still doesn't work, try signing in with any past accounts you may have. You should also try signing in with apple or google, as that is usually the issue. From there you can either click the link again and it should work, or you can follow the steps above to get the file from your account.

You would need to contact Etsy Support to resolve the issue. I take pride in helping my customers as much as possible, but I am a pattern designer, not a tech specialist in the slightest! Etsy is in charge of delivering your file to you, so if you didn't get an email or can't access your file, I unfortunately don't have any access to your account to resolve any technical issues. I can only offer the advice above to help you navigate the system.

Please contact me! If I haven’t already found the error, I will correct it ASAP, send you a revised copy and update my listing. If I've already found the error and corrected the pattern, I will send you the newest version of the pattern. You can read about updated patterns and check and see if you have the most current version below.

I am always looking to improve my patterns, which means I will occasionally come out with a new version. While the overall design stays the same, some things are changed like pictures are added, instructions are clarified, etc. If you’ve previously purchased a copy of the pattern, I will provide you with the latest version free of charge. Please contact me with your order details to receive your new copy.

To check what version of the pattern you have, you can check on the top right corner of the first page of your copy. You can also check the file name; the number at the end is the version that you have. NOTE: early versions do not have this. So if your copy doesn’t have anything written on the top right corner, you have a copy of the original pattern (1.0)

Plush country chicken: 1.1
NOTE: All versions purchased between Nov 3, 2023 and Mar 7 2024 are 1.1, even if they are missing the number.

Medium Plush country chicken: 2.0
NOTE: All versions purchased between Feb 27, 2024 and Mar 7 2024 are 2.0, even if they are missing the number.

Small Plush country chicken: 1.0
Mini country chicken: 1.0
Large potted succulent: 1.0
Small potted succulent: 1.0
Short potted succulent: 1.0
Mini potted succulent: 1.0
Holiday coffee and snowflake: 1.0
Mini holiday coffee cup: 1.0
Puffed hearts beanie: 1.0
Variety stitch water bottle holder: 1.0