I GLADLY ACCEPT RETURNS, EXCHANGES, AND CANCELLATIONS
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
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I can't accept returns for Custom or personalized orders

• Provided that you contact me within 7 days of receiving the item, we would be able to provide refunds for unworn jewelry pieces.
• Personalized pieces unfortunately cannot be refunded, unless we have made a mistake with your order.
• Sale items are not refundable.
• Earrings are not refundable.
• Buyer is responsible for the return shipment
• Original shipping fee will NOT be refunded.

• We accept unworn/ non-personalized exchanges on orders within 14 days of when your package was delivered.

• Exchanges are not accepted beyond 15 days of when the item is marked "delivered".

• Shipping is also charged separately in order to ship the necklace back to you.

Our goal is to give you something you love. If you have specific questions or in doubts of your needs, PLEASE just message me, because most of the time, we can resolve it by customizing to your needs.

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• Most of our pieces are made to order - please allow 3 to 5 business days for these items to ship.
This is just an estimate. Some bigger orders may take longer. Please message us if you have any questions.
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ESTIMATED SHIPPING TIME

DOMESTIC SHIPPING
All orders are shipped by USPS
• First Class : 2-6 business days
• Priority Mail : 2-3 business days

• TRANSIT TIMES:
Transit times can vary GREATLY. Typical transit times are 7-14 days, but occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally.

CUSTOMS / DUTY CHARGES:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and

The tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas and not updating the US system until delivery.

• Please double-check your shipping address before you place your order.
• If your item was shipped to the wrong address, it would be returned to us and we can ship the item out again for you upon receiving the item back in the mail.
• We will need to charge the Standard shipping rates to post the order again.
• Missing packages marked "delivered" can sometimes be misplaced. Check with your local post office and mailman, many instances, they can locate it for you.