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Refunds and Returns

Returns

Please reach out to us with message and we will be happy to help with the return process. Customer is responsible for shipping cost so as to send it back to us. In return if fees may apply to the package the customer is responsible for it , otherwise the package is left on the post office so as to get back to the owner. The jewel must not have been worn for hygiene issues and to be in its packaging as it was sent by us. Earrings can not be returned due to hygiene and custom orders as they are made especially for you.

Cancellation Policy

As each piece is handmade to order, production begins shortly after an order is placed.

Cancellation requests are considered only if production has not yet started.
We do not accept cancellations in custom jewelry.
Once production has begun, we reserve the right to decline cancellation requests, as materials, labor, and production time have already been committed to your order.
If a cancellation is approved, any refund will be processed only through Etsy's official refund system and returned to the buyer's original payment method in accordance with Etsy's policies. We do not issue refunds or credits outside of Etsy's payment process.
We reserve the right to cancel or refuse any order that appears suspicious, violates Etsy's policies, or requires review by Etsy's Trust & Safety team.
If Etsy requests or requires the cancellation of an order for security or fraud-prevention reasons, we will comply with Etsy's instructions.

By placing an order, you acknowledge and agree to these terms.

United States Returns & Cancellations Policy
If a return is accepted, the following conditions apply:

The customer is responsible for all return shipping costs.
We do not accept returns in custom rings, earrings to hygiene reasons.
The item must be returned in its original, unworn condition.
The original shipping charges paid for the order are non-refundable and will be deducted from the refund amount.
Any customs duties, import taxes, brokerage fees, tariffs, handling charges, or other government or carrier-imposed fees incurred during shipment or return will be deducted from the refund, where permitted.
If a returned package incurs additional customs charges, return shipping fees, storage fees, or carrier fees, these amounts will also be deducted from the refund.
Refunds will be issued only after the returned item has been received and inspected.
Refunds are processed through Etsy to the buyer's original payment method in accordance with Etsy's policies.

By placing an order, the buyer acknowledges and agrees to these terms.

Refunds

Refunds initiated within 7 days of delivery. Shipping charges cannot be refunded. If a customer decides to cancel the order once it has arrived, the package has to be returned to us and the jewelry not be worn and in perfect condition in our packaging and as soon as we receive it we will refund the client.

Delays from Post offices is not our responsibility but carrier's. Refunds cannot be done in case of delays of carrier's.
Refunds are done only for broken bands,broken clasps (not open that can be closed), stones falling out. Damages like Bent bands, scratches, gold plating, broken chains and oxidation cannot be refunded or rings that may have been opened by pulling with force, or items that have arrived damaged through shipping with carier must be sent back to us and then send to you new ones. Custom orders cannot be refunded as they are especially made for you based in what you desire. In any case, please contact us to find the best solution as we are here anything you might need. Thank you